Public Area Attendant

Hilton Worldwide, Inc.; Kuching; On-site; MYR 20,000 - 100,000; Full time

Job summary

A premier hotel group in Kuching is seeking a Public Area Attendant to keep public areas clean and assist guests. The successfully candidate will ensure areas are cleaned regularly, stock restrooms, and assist guests with inquiries. Previous experience in the hotel industry and knowledge of cleaning operations are essential. This role emphasizes maintaining high-quality services and adhering to the hotel's policies.

Qualifications

• Experience in a hotel environment is required.
• Knowledge of cleaning operations is necessary.
• Must be fit and able to work long hours.

Responsibilities

• Ensure designated areas are cleaned regularly.
• Assist guests with their queries and direct them.
• Maintain cleanliness of equipment and storeroom.

Skills

Work experience in the hotel industry

Knowledge of public area operations

Usage of cleaning chemicals and machines

Good eyesight

Physical fitness

Job description

Public Area Attendant (HOT0C5OE)

Work Locations

Hilton Kuching Hotel, Jalan Tunku Abdul Rahman, Kuching 93100

The Public Area Attendant keeps the designated public area clean at all times during his / her shift and assists guests with their queries.

What will I be doing?

• Ensure that the designated areas are properly and regularly cleaned.
• Be knowledgeable of the location of outlets and other facilities in order to correctly direct guests.
• Ensure that supplies are properly stocked in the restrooms.
• Greet guests warmly with a friendly smile.
• Offer all possible assistance to guests and respond to guests’ requests.
• Maintain all equipment in good working condition.
• Keep storeroom neat and in good order.
• Report any damage of carpet or furniture, etc. for immediate repairs, reporting promptly and following up on urgent repair issues.
• Deliver high quality services to guests.
• Adhere to the hotel’s cleaning and maintenance programs, maintain a clean work area.
• Carry out any other reasonable duties and responsibilities as assigned.
• Adhere by the hotel’s policies and procedures, Hilton code of business conduct and the hotel’s team member handbook, security and emergency policies and procedures.

The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Public Area Attendant, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Work experience in the hotel industry.
• Knowledgeable of the public area operations and the usage of cleaning chemicals and machines.
• Good eyesight and physically fit to be able to work long hours.