Project Manager/Change Manager

Great Eastern; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established insurance leader in Kuala Lumpur is seeking an experienced Project Manager to lead the centralisation setup and implementation. The ideal candidate will manage stakeholder relationships, ensuring operational efficiency and compliance with regulatory requirements. This role involves overseeing risk management, resource allocation, and budget management, while also driving process standardization across multiple entities. Candidates should possess strong project management expertise and a background in shared services or transformation projects.

Qualifications

• 6–10 years of project management experience, ideally in shared services.
• Strong understanding of finance operations and process optimization.
• Proven ability to manage large-scale projects with multiple workstreams.

Responsibilities

• Manage end-to-end delivery of the project centralisation setup.
• Define operating model, governance structure, and service delivery framework.
• Engage senior leadership, business units, and external vendors for alignment.
• Drive harmonization of processes, leveraging best practices.
• Monitor KPIs, prepare progress reports for senior management.

Skills

Project management expertise

Stakeholder engagement

Transformational project experience

Problem-solving skills

Adaptability

Education

Bachelor’s degree in Business, Finance, or related field

PMP or equivalent certification (preferred)

Job description

We are seeking an experienced Project Manager to lead the setup and implementation of project Centralisation. This role will drive centralization and standardization across multiple entities, ensuring operational efficiency, compliance, and timely delivery. The ideal candidate will have strong project management expertise, experience in shared services or transformation projects, and the ability to manage complex stakeholder relationships.

Project Leadership: Manage end-to-end delivery of the project centralisation setup, including planning, approval, execution, and transition to steady state.

Shared Services Design: Define operating model, governance structure, and service delivery framework for project centralisation.

Stakeholder Management: Engage senior leadership, business units, and external vendors to ensure alignment and buy-in.

Process Standardization: Drive harmonization of processes across entities, leveraging best practices and automation opportunities.

Risk & Compliance: Ensure regulatory compliance and manage risks throughout the project lifecycle.

Resource & Budget Management: Oversee project resources, budget, and vendor contracts to ensure cost-effective delivery.

Change Management: Work closely with change management lead to develop and execute change management strategies to support adoption and minimize disruption.

Performance Tracking: Monitor KPIs, prepare progress reports, and present updates to steering committees and senior management.

Continuous Improvement: Identify opportunities for efficiency and scalability post-implementation.

Reporting and Documentation: Prepare and present project status reports, documentation, and performance metrics to local senior management and stakeholders and Group PMO.

• Bachelor’s degree in Business, Finance, or related field; PMP or equivalent certification preferred.
• 6–10 years of project management experience, with at least 3 years in shared services or transformation projects.
• Strong understanding of finance operations and process optimization.
• Excellent stakeholder engagement and communication skills.
• Proven ability to manage large-scale projects with multiple workstreams.
• High adaptability, problem-solving skills, and ability to work under pressure.
• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.