Project Manager

TECHTIERA SDN. BHD.; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading project management firm in Johor is looking for an experienced Project Manager to oversee the implementation of Microsoft Dynamics 365 across water utility functions. The successful candidate will have at least 7 years of project management experience and must be proficient in English and Bahasa Melayu. Responsibilities include managing vendors, project planning, and executing delivery oversight. Strong skills in risk management and stakeholder communication are essential. This role offers a chance to lead large-scale transformations in a vital sector.

Qualifications

• 7 years of project management experience, with at least 2+ years managing enterprise software implementation projects.
• Proven experience managing outsourced vendors and SI partners in large transformation programs.
• Fluent in English and Bahasa Melayu with excellent communication, negotiation, and stakeholder management skills.

Responsibilities

• Lead end-to-end project planning, including scope definition and delivery roadmap.
• Manage outsourced vendors and ensure delivery quality and adherence to timelines.
• Present updates to CXO group and steering committees using clear communication.

Skills

Project governance skills

Vendor management

Communication skills

Risk management

Stakeholder management

Data-driven reporting

Education

Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field

Tools

Microsoft Dynamics 365

PMI PMBOK

PRINCE2

Agile methodologies

Job description

We are seeking an experienced Project Manager to lead and oversee the outsourced implementation of Microsoft Dynamics 365 across enterprise functions within the water utility domain. This role requires strong project governance skills, proven experience managing external vendors, and the ability to drive execution through structured PM methodologies.

The Project Manager will be based in Johor and must communicate fluently in English and Bahasa Melayu, engaging daily with business users, senior leadership teams, and CXO stakeholders. Experience with regulatory requirements, utility-sector processes, and large-scale transformation programs is an added advantage.

Key Responsibilities

Project Planning & Governance

Lead end-to-end project planning, including scope definition, delivery roadmap, work breakdown structure, timelines, resource planning, and budget management.

Establish governance frameworks, checkpoints, quality gates, RACI matrices, and escalation procedures aligned with industry-standard project management methodologies.

Maintain and continuously refine the Project Management Plan to ensure alignment with business, technology, and regulatory expectations.

Manage outsourced vendors, implementation partners, and third-party contractors to ensure delivery quality, adherence to timelines, and contractual compliance.

Facilitate structured interactions with CXOs, senior management, IT stakeholders, and business units through presentations, steering committee updates, and status reviews.

Conduct daily cadence calls to track progress, remove blockers, and ensure cross-team alignment.

Build strong working relationships with on-ground operational teams and business owners.

Execution & Delivery Oversight

Oversee Dynamics 365 implementation tracks including CRM, Billing, Field Service, Asset Management, Customer Service, and relevant integration components.

Coordinate with technical leads, functional consultants, QA teams, and business users to ensure successful requirements gathering, solution design, UAT, cutover, and go-live.

Monitor deliverables to ensure they meet acceptance criteria, compliance requirements, and enterprise architecture standards.

Reporting & Communication

Develop and publish weekly and monthly project status reports, dashboards, milestone trackers, risk registers, and executive summaries.

Present updates to CXO group, steering committees, and PMO stakeholders using clear, concise, and data-driven communication.

Ensure transparency across all layers of the organization with timely communication and structured reporting.

Risk, Issue & Change Management

Maintain a proactive risk and issue management framework with early identification, impact assessment, escalation, and mitigation strategies.

Manage scope changes through formal change control processes, working closely with vendors and business stakeholders.

Ensure compliance with internal audit, governance, and regulatory guidelines throughout the project lifecycle.

Water Utility Domain Interaction (Added Advantage)

Align project activities with water utility processes such as customer management, NRW workflows, billing cycles, GIS interactions, field crew operations, and service request management.

Understand local regulatory guidelines and operational models within Malaysian water utilities (SPAN, state water authorities).

Required Qualifications & Experience

Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field.

7 years of project management experience, with at least 2+ years managing enterprise software implementation projects.

Proven experience managing outsourced vendors and SI partners in large transformation programs.

Strong understanding of project management frameworks including PMI PMBOK, PRINCE2, Agile, Hybrid PM methodologies.

Familiarity with Microsoft Dynamics 365 (CE/F&O/Field Service) delivery cycles.

Fluent in English and Bahasa Melayu, with excellent communication, negotiation, and stakeholder management skills.

Experience interacting with senior executives, CXO teams, PMOs, and regulatory bodies.

Demonstrated ability to lead cross-functional teams, drive delivery outcomes, and manage multi-stream execution.

Strong competency in risk management, issue resolution, and data-driven reporting.

Unlock job insights

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Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years of project management experience do you have?
• Which of the following Microsoft Dynamics 365 certifications have you completed?