Program & Admin Operations Manager

CuriousCore; Johor Bahru; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A dynamic education and training firm in Johor Bahru is seeking a mid-level Program Manager for program management and administrative operations. The ideal candidate will exhibit strong organizational skills and problem-solving abilities. Responsibilities include managing accounts, HRDF course registrations, and optimizing onboarding processes. This position offers various benefits, including flexible hybrid work arrangements and the opportunity for professional development. Candidates must be willing to relocate to Johor Bahru.

Benefits

WFH budget

Medical allowance

Mental Health Subsidy

Learning and development subsidy

Quarterly team retreat

Free UX Design Course

Access to LinkedIn Learning and Udemy

14 days paid annual leave

4 days paid self-care leave

Discretionary 13th month bonus

Company laptop

Paid travel opportunities

Qualifications

• Necessary traits include detail-oriented nature and experienced professionalism.
• Interest in office management, HRDC admin, or project management.
• Willingness to relocate to Johor Bahru within three months.

Responsibilities

• Manage accounts payable and receivable
• Handle HRDF course registrations and processing
• Write course outlines and Plan assessments
• Coordinate with instructors and draft timetable
• Optimize onboarding processes for workshops
• Conduct surveys, user interviews, and synthesize results
• Support administrative and logistics for operations
• Provide customer service via phone and email
• Execute logistics for events involving clients

Skills

Organisational skills

Problem-solving skills

Communication skills

Familiarity with automation (RPA, Zapier)

Experience with AI tools

Education

Graduate Diploma and above

Job description

Job Type:Mid-level

Job Function:Program Management and Admin Operations

Traits and Experience Required:Good organisational and problem‑solving skills. Detail‑oriented. Good communication skills. Familiarity with automation, such as RPA and Zapier, and comfort with using AI tools for research and analysis. Experienced professionals with an interest in one or all of these areas are welcome to apply: office manager, HRDC training administrator and project management. Ok to be an individual contributor for a few years and work with vendors on various functions e.g. accounting and curriculum development before grooming a successor.

Academic Qualification:Graduate Diploma and above

Location:Johor Bahru only (candidates from other cities must be willing to relocate in 3 months)

Mode:Hybrid (Twice a week to SG and occasional trip to KL)

Reports to:General Manager (SG & MY)

The manager will be involved in:

• AP/AR management
• HRDF course registration and processing
• Writing course outline and planning assessments
• Coordinating with instructors and planning timetable
• Optimising our onboarding processes for workshops and programs
• Conducting surveys and user interviews and synthesising results
• Consolidating and analysing learning experience evaluation data
• Administrative and logistics support for HR and management operations
• Customer or client servicing support over phone or email
• Logistics execution for events involving clients, alumnus and prospects

Insurance and Benefits

• WFH budget (one‑time)
• Insurance and Medical monthly allowance
• Annual Mental Health Subsidy for Therapy and Coaching (or Dental)
• Annual learning and self‑development subsidy
• Quarterly Team Day off‑site retreat
• Free UX Design Course (2‑Day Intensive) and any short courses by CuriousCore
• Free access to LinkedIn Learning and Udemy courses that are beneficial to your duties.
• Hybrid work arrangement (3 days in office)
• 14 days paid annual leave
• 4 days paid self‑care leave a year
• Discretionary 13th month annual bonus + performance bonus (0.5 month to 1.2 month)
• A company work laptop will also be provided for your use
• All expense‑paid travel opportunities to Singapore (or KL) for work project stints

Competencies to be acquired:

• Project management and client success skills, through the lens of an education/training company that serves adult learners and enterprises in Malaysia (e.g. AIA) and Singapore (e.g. NTUC FairPrice Group).
• Program Management
• Learning Experience Evaluation
• Stakeholder Management
• Data Collection, Preparation and Analysis
• Service Excellence
• Operational Excellence
• Learn to be an effective executive and team player through performance management frameworks like Agile principles. We constantly strive to be a high‑performing team that puts our people and customers first.

* Note: Please share your favourite book in your application. Mid‑career professionals with less than 6 months employment gap are welcome.