Product Specialist

ELO (Malaysia) Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading enterprise software company in Malaysia is seeking a Product Consultant/System Analyst to understand user requirements and translate them into effective system designs. The ideal candidate should have a background in IT and be proficient in both English and Bahasa Malaysia. Responsibilities include providing consultancy on best practices, creating system design documentation, and assisting throughout the customer onboarding cycle. This role offers various benefits such as EPF, SOCSO, and training opportunities, fostering a collaborative work environment.

Benefits

EPF / SOCSO / PCB

Annual Leave

Training Provided

5 Working Days

Qualifications

• Experience as product consultant, system analyst, or sales for at least 1 year.
• Understanding of DMS and ECM concepts.
• Quick adaptability to changes and ability to work under pressure.

Responsibilities

• Understand user requirements and translate them into system design.
• Provide consultancy for enterprise document management and digitalization.
• Create system design diagrams and project documentation.
• Explain system design to the development team and present to customers.
• Serve as product expert during customer onboarding cycle.

Skills

Analytical skills

Problem-solving

Requirement gathering

Multitasking

Teamwork

Adaptability

Proficiency in English

Proficiency in Bahasa Malaysia

Education

Diploma / Degree in IT, Computer Science, Information System, Business IT, or related field

Tools

Database knowledge

IT infrastructure knowledge

Software design tools knowledge

Job description

Qualifications

• Diploma / Degree in IT, Computer Science, Information System, Business IT, or related field
• Experience as product consultant / system analyst / solution architect / sales at least 1 year. Previous experience in IT Project is a value added.
• Understand DMS and ECM Concept.
• Have knowledge in database, IT infrastructure and/or software design tools
• Strong analytical, problem-solving, and requirement-gathering abilities.
• Quick to adapt to changes, able to multitask, prioritize, and work under pressure
• Able to work effectively both independently and in a team
• Proficient in English and Bahasa Malaysia (spoken and written)
• Proactive mindset with strong problem-solving abilities and a desire to learn enterprise software environment

Responsibilities

• Able to understand end-to-end user requirement and translate to mock-up/prototype/system design with the ELO Product and Solutions.
• Provide consultancy on best practices for enterprise document management and digitalization.
• Able to create system design diagrams, and project documentation such as BRD, FSD, UAT, Presentation, Solution Proposal and the others as required.
• Able to explain the system design/mock-up/prototype to the development team and to present to the customer on various ready-made or proposed solutions of the software product.
• Serve as the product expert throughout the entire customer onboarding cycle, including solution demonstrations, system configuration, testing support, user training, and ongoing customer assistance.
• Will be involved in IT project(s) as a user trainer / system analyst

Benefits

• EPF / SOCSO / PCB
• Annual Leave
• Training Provided
• 5 Working Days