Premium Lounge Guest Experience Lead

Lendlease; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global real estate group in Kuala Lumpur is seeking a Guest Experience Officer for its Premium Lounge. This person will ensure high quality service for guests, offering concierge services and managing guest inquiries with professionalism. Candidates should have experience in hospitality or luxury retail, excellent communication skills, and impeccable presentation standards. This permanent position offers 20 days of annual leave, medical coverage, and promotes a diverse and inclusive work environment.

Benefits

20 days annual leave

Medical, Dental and Inpatient coverage

Access to online wellbeing platform

Qualifications

• Proven experience in hospitality, luxury retail, or high-end customer service.
• Strong knowledge of food handling and beverage service etiquette.
• Impeccable grooming and presentation, reflecting the standards of luxury hospitality.

Responsibilities

• Provide a warm and personalized welcome to guests, ensuring a seamless and memorable experience.
• Offer comprehensive concierge services including shopping recommendations and dining reservations.
• Demonstrate strong problem-solving skills and manage guest inquiries and complaints efficiently.

Skills

Hospitality experience

Luxury retail knowledge

Strong English communication

Food handling etiquette

Job description

A global real estate group in Kuala Lumpur is seeking a Guest Experience Officer for its Premium Lounge. This person will ensure high quality service for guests, offering concierge services and managing guest inquiries with professionalism. Candidates should have experience in hospitality or luxury retail, excellent communication skills, and impeccable presentation standards. This permanent position offers 20 days of annual leave, medical coverage, and promotes a diverse and inclusive work environment.