Premium Front Desk Guest Services Specialist

Four Seasons Hotels; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hospitality company in Kuala Lumpur is seeking a Guest Services Officer - Front Desk. This role includes welcoming and registering guests, responding to requests, and ensuring customer satisfaction. Ideal candidates should have excellent guest service and interpersonal skills, proficiency in English and Bahasa Malaysia, and a flexible schedule. The position offers competitive salary, training opportunities, and employee benefits like complimentary accommodation at Four Seasons Hotels.

Benefits

Competitive salary

Training opportunities

Complimentary accommodation at other locations

Complimentary dry cleaning for uniforms

Complimentary employee meals

Qualifications

• Ability to work a flexible schedule, including weekends and holidays.
• Must have the right to work in Malaysia.

Responsibilities

• Check in guests efficiently and friendly, using guest names.
• Resolve customer complaints and accommodate special requests.
• Utilize computer systems to manage guest check-ins and check-outs.
• Work harmoniously with team members.

Skills

Guest service affinity

Excellent personal presentation

Interpersonal skills

Knowledge in front office operations

Proficiency in English

Bahasa Malaysia proficiency

Education

Certificate in related discipline

Tools

Opera System

Job description

A luxury hospitality company in Kuala Lumpur is seeking a Guest Services Officer - Front Desk. This role includes welcoming and registering guests, responding to requests, and ensuring customer satisfaction. Ideal candidates should have excellent guest service and interpersonal skills, proficiency in English and Bahasa Malaysia, and a flexible schedule. The position offers competitive salary, training opportunities, and employee benefits like complimentary accommodation at Four Seasons Hotels.