Payment Executive - Operations, SG Marketplace

Shopee; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce platform in Kuala Lumpur seeks a Payment Management Specialist to oversee payment processes and coordinate with technical teams. This role requires a Bachelor's in Accounting or Finance and skills in Microsoft Excel and communication. Fresh graduates are welcome to apply.

Qualifications

• Experience in the e-commerce, payments, or digital wallet industry preferred.
• Proficient in Microsoft Excel (Pivot Tables, VLOOKUP).
• Good communication skills for various discussions.

Responsibilities

• Manage payment and refund requests from internal teams.
• Oversee the end-to-end payment process, including monitoring transactions.
• Collaborate with Product and Technical teams to resolve payment issues.

Skills

Payment management

Proficiency in Microsoft Excel

Communication skills

Problem-solving

Education

Bachelor’s degree in Accounting or Finance

Tools

SQL

Job description

Responsibilities

• Manage payment and refund requests from internal teams, ensuring timely and accurate processing while maintaining seamless payment flows and operational alignment.
• Oversee the end-to-end payment process, including monitoring transactions and refunds, investigating declines, and resolving issues promptly.
• Collaborate with Product and Technical teams to identify root causes, resolve payment-related issues, and explore opportunities for feature enhancements or process optimization.
• Document payment processes, prepare FAQs, and contribute to continuous process improvements.
• Participate in UAT and assist in the rollout of new payment features.
• Support additional tasks and responsibilities as assigned on an ad-hoc basis.

Requirements

• Added experience in the e-commerce, payments, or digital wallet industry is preferred.
• Bachelor’s degree in Accounting, Finance or other relevant fields.
• Strong proficiency in Microsoft Excel (e.g., Pivot Tables, VLOOKUP); SQL experience is a plus.
• Good communication skills in both written and verbal (email, face-to-face, and remote discussions).
• High attention to detail with strong logical and critical thinking skills for problem-solving.
• Proactive, collaborative team player with a positive attitude and willingness to learn.
• Fresh graduates are welcome to apply.