Pandora KLCC - Senior/Retail Associate

Habib Retail; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company in Malaysia is seeking a customer service representative for its Pandora KLCC brand. You will provide excellent service, assist in sales, and maintain strong customer relationships. Ideal candidates should possess an SPM qualification, have 1-2 years of relevant experience or be fresh graduates. Proficiency in English and Malay is required, and the willingness to work shifts is essential. Join a dynamic team and grow in a supportive environment.

Benefits

Internal training and development opportunities

Qualifications

• Minimum qualification is SPM or equivalent.
• 1-2 years of experience in retail or fresh graduates are welcome.
• Ability to speak additional languages is a plus.

Responsibilities

• Represent the brand and assist in customer service.
• Greet customers and answer inquiries about products.
• Coordinate sales activities to meet targets.
• Maintain merchandise records and assist with stock takes.
• Engage in telemarketing to maintain customer relationships.

Skills

Strong business knowledge in retail management

Good command of verbal and written English

Good command of Malay language

Ability to work in a team

Enthusiastic and friendly attitude

Education

Sijil Pelajaran Malaysia (SPM) or equivalent

Job description

You will represent the brand to personalize excellent customer services and assist in the overall buying processes while maintaining good relationship with the customers. We provide internal training and development opportunity to support your professional growth within the Habib Group.

Available Brand : Pandora KLCC

Responsibilities

• Follow the company’s rules and regulations at all time in order to uphold the image and high standard of the brand.
• Greet and engage with the customers on all matters including answering inquiries and explaining about the products and services.
• Coordinate on the scheduled sales and promotional activity with the team to ensure sales target and purchase budget achieved.
• Assist on the telemarketing including cold calling from customer data base to maintain good relationship with the regular customer.
• Maintain new merchandise record into stock card as and when required.
• Receive transfer in stocks and assist with monthly stock take.

  Requirements

  • Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
  • Preferably 1-2 years of relevant working experiences in retail industry or equivalent. Fresh graduates are encouraged to apply too.
  • Strong business knowledge in retail management, sales and marketing and customer services.
  • Good command of verbal and written English and Malay languages, ability to speak additional languages will be an added advantage.
  • Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service.
  • Able to work as a team.
  • Must be willing to work on shifts (retail hours) / weekends and public holidays.
  • Grow with us and be part of our culture. Shortlisted candidate will be expecting a call from our team within two (2) weeks.

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