Pandora KL/Selangor/Putrajaya - Senior/Retail Associate

Habib Retail; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail brand in Kuala Lumpur is seeking a dedicated customer service representative to enhance customer relations and assist in purchasing processes. Candidates should have a minimum of SPM and ideally 1-2 years of retail experience, with a strong knowledge of sales and marketing. Excellent communication skills in English and Malay are essential. The role involves greeting customers, coordinating sales activities, and maintaining stock records. Flexibility to work shifts and on weekends is required.

Benefits

Internal training and development opportunities

Qualifications

• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 1-2 years of relevant experience in retail. Fresh graduates encouraged.
• Strong knowledge in retail management, sales, and customer service.

Responsibilities

• Follow company rules and uphold brand image.
• Greet and engage customers, answering inquiries.
• Coordinate sales activities to meet targets.
• Assist in telemarketing and maintain customer relationships.
• Record new merchandise and assist in stock take.
• Ensure cutting and servicing requests are approved.

Skills

Customer service

Sales and marketing

Teamwork

Retail knowledge

Language proficiency in English and Malay

Education

Sijil Pelajaran Malaysia (SPM) or equivalent

Job description

You will represent the brand to personalize excellent customer services and assist in the overall buying processes while maintaining good relationship with the customers. We provide internal training and development opportunity to support your professional growth within the Habib Group.

Available Brand: Pandora KL/Selangor/Putrajaya

Responsibilities

• Follow the company’s rules and regulations at all time in order to uphold the image and high standard of the brand.
• Greet and engage with the customers on all matters including answering inquiries and explaining about the products and services.
• Coordinate on the scheduled sales and promotional activity with the team to ensure sales target and purchase budget achieved.
• Assist on the telemarketing including cold calling from customer data base to maintain good relationship with the regular customer.
• Maintain new merchandise record into stock card as and when required.
• Receive transfer in stocks and assist with monthly stock take.
• Ensure all requirements of cutting and servicing item from customers are in order and approved by superior.

Requirements

• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 1-2 years of relevant working experiences in retail industry or equivalent. Fresh graduates are encouraged to apply too.
• Strong business knowledge in retail management, sales and marketing and customer services.
• Good command of verbal and written English and Malay languages, ability to speak additional languages will be an added advantage.
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service.
• Able to work as a team.
• Must be willing to work on shifts (retail hours) / weekends and public holidays.
• Grow with us and be part of our culture. Shortlisted candidate will be expecting a call from our team within two (2) weeks.