OT Application Support Engineer — ITIL & MES Expert

SCHOTT; Cyberjaya; Hybrid; MYR 45,000 - 60,000; Full time

Job summary

A leading technology company in Cyberjaya, Malaysia is seeking a qualified IT Operations Specialist. Responsibilities include managing incidents via ITIL processes, providing 2nd-level support, and monitoring applications. Applicants should have a Bachelor's degree and 3 years of relevant experience, particularly with MES systems and cloud technologies. The role offers benefits like flexible working hours and opportunities for further training, making it an excellent workplace for professional growth.

Benefits

Flexible working hours

Hybrid work

Medical, Dental and Vision coverage

Further training and education

Qualifications

• 3 years of experience in operating production services.
• Experience with MES systems (e.g., HydraX, Cronetwork).
• Initial experience with service providers.

Responsibilities

• Manage incidents and changes via ITIL processes.
• Provide 2nd-level support for key users.
• Monitor applications and infrastructure.

Skills

ITIL processes

Monitoring and logging tools (Grafana, Kibana)

Scripting and automation (Bash, Python, Perl)

Linux expertise

Cloud technologies (VMware, KVM, Azure)

SQL database knowledge

Networking fundamentals

Containerization (Docker, Kubernetes)

Education

Bachelor Degree in Computer Science or Business Informatics

Job description

A leading technology company in Cyberjaya, Malaysia is seeking a qualified IT Operations Specialist. Responsibilities include managing incidents via ITIL processes, providing 2nd-level support, and monitoring applications. Applicants should have a Bachelor's degree and 3 years of relevant experience, particularly with MES systems and cloud technologies. The role offers benefits like flexible working hours and opportunities for further training, making it an excellent workplace for professional growth.