Order Management & Customer Logistics Specialist

Krisvconsulting Services Pte Ltd; Penang; On-site; MYR 40,000 - 60,000; Full time

Job summary

A consulting firm in Malaysia is seeking a Specialist to manage demand fulfillment and customer supply chain coordination. The role involves overseeing order processes and ensuring timely delivery while collaborating with internal teams. Ideal candidates will have 1-2 years of experience in customer logistics management and strong communication skills, with knowledge of Japanese or Korean as a plus. Exposure to the semiconductor industry is preferred.

Qualifications

• 1-2 years of experience in Customer Logistics Management or similar roles.
• Strong understanding of customer supply chain processes and tools.
• Structured, detail-oriented, and quality-driven work approach.

Responsibilities

• Serve as the first point of contact for demand fulfillment across key customer accounts.
• Manage end-to-end order and forecast processes to ensure timely deliveries.
• Handle escalations, generate analytics, and prepare performance reports.

Skills

Customer Logistics Management

Supply Chain Processes

Communication Skills

Time Management

Flexibility and Adaptability

Japanese/Korean Language Skills

Job description

Overview

Hiring a Specialist to manage end-to-end demand fulfillment, customer supply chain coordination, and delivery performance, ensuring customer satisfaction and business growth.

Key Responsibilities

• Serve as the first point of contact for demand fulfillment across key customer accounts.
• Manage end-to-end order and forecast processes to ensure timely deliveries.
• Handle escalations, generate analytics, and prepare performance reports.
• Understand customer supply chain models and legal agreements.
• Coordinate with internal teams to resolve delivery and fulfillment challenges.
• Organize regular forecast and supply chain review meetings.
• Support optimization of customer logistics aligned with client goals.
• Proactively drive improvements in supply chain collaboration and transparency.

Required Skills

• 1 -2 years of experience in Customer Logistics Management or similar roles.
• Strong understanding of customer supply chain processes and tools.
• Structured, detail-oriented, and quality-driven work approach.
• Strong communication and time management skills.
• Team player with flexibility and adaptability.
• Experience with SC concepts, BSA, and standard logistics contracts.
• Ability to manage tasks independently and proactively.
• Japanese/Korean language skills are an added advantage.

Additional Info

• Exposure to semiconductor or high-tech industries is preferred.
• Customer-facing mindset with a focus on continuous improvement.