Order Fulfillment Officer / Customer Service Officer

igus; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automation company in Malaysia is seeking an Order Fulfillment Officer to manage customer orders from entry to delivery. You will engage with customers, resolve issues, and collaborate with internal teams to ensure smooth operations. The ideal candidate will have at least 1 year of relevant experience, strong communication skills, and a proactive mindset. This role offers opportunities for professional growth and development in a dynamic work environment.

Benefits

Dynamic work environment

Professional growth opportunities

Supportive culture

Impactful role

Innovative company

Career advancement

Qualifications

• At least 1 year of experience in order processing, customer support, or a related field.
• Strong communication and interpersonal skills for professional customer interactions.
• Excellent problem-solving abilities to handle order-related concerns effectively.
• High attention to detail and accuracy in processing orders and documentation.

Responsibilities

• Accurately process customer orders, ensuring smooth execution.
• Handle inquiries related to product availability and order status.
• Address customer concerns and provide timely solutions.
• Maintain documentation of orders and communications.
• Work closely with warehouse and logistics teams.
• Build trust with customers and partners.
• Identify opportunities to streamline processes.

Skills

Order processing

Customer support

Communication skills

Problem-solving

Attention to detail

Multi-tasking

MS Office

ERP systems

Education

A-Level or Diploma in any discipline

Job description

Overview

Join Our Team as an Order Fulfillment Officer! As an Order Fulfillment Officer, you will be responsible for ensuring seamless and efficient processing of customer orders from entry to delivery. This role requires a proactive approach in managing customer inquiries, resolving order-related issues, and coordinating with internal teams to uphold high service standards. Your ability to maintain accuracy, handle multiple priorities, and foster strong relationships with customers and partners will be critical to success.

Key Responsibilities

• Order Processing: Accurately process customer orders, ensuring smooth execution from entry through fulfillment.
• Customer Support: Professionally handle inquiries related to product availability, order status, and service issues.
• Issue Resolution: Address customer concerns, provide timely solutions, and escalate unresolved matters to the appropriate departments.
• Record Keeping: Maintain precise documentation of orders, transactions, and communications for transparency and efficiency.
• Collaboration: Work closely with warehouse and logistics teams to ensure timely and accurate dispatch of orders.
• Relationship Management: Build trust with customers, dealers, and partners through effective communication and support.
• Process Optimization: Identify opportunities to streamline fulfillment processes for enhanced accuracy and efficiency.

Qualifications & Skills

• At least 1 year of experience in order processing, customer support, or a related field.
• Minimum A-Level or Diploma in any discipline.
• Strong communication and interpersonal skills for professional customer interactions.
• Excellent problem-solving abilities to handle order-related concerns effectively.
• High attention to detail and accuracy in processing orders and documentation.
• Ability to multi-task and thrive in a fast-paced environment.
• Proficiency in MS Office (Word, Excel) and ERP systems for order management.
• A proactive, motivated, and team-oriented mindset.

Why Join Us?

• Dynamic Work Environment: Engage with a diverse team and network with various departments.
• Professional Growth: Opportunities for career advancement and professional development.
• Supportive Culture: A collaborative and supportive work environment that values your contributions.
• Impactful Role: Be a key player in ensuring customer satisfaction and loyalty.
• Innovative Company: Work with a company that values innovation and excellence.
• Career Advancement: Grow your career with us and achieve your professional goals.

If you are ready to take on this exciting challenge and make a positive impact, apply now! Send resume to ******@igus.net. We look forward to welcoming you to our team.

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