Operation Manager / Assistant Operation Manager

SIMA AUTO PARK (M) Sdn Bhd; Selangor; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading parking management firm in Selangor, Malaysia is seeking an experienced Assistant Operations Manager or Operations Manager to supervise daily operations, manage staff, and ensure high service standards across multiple sites. The ideal candidate should have 3–5 years of relevant experience, along with a degree in Business Administration or Facilities Management. This position offers opportunities for professional development and a supportive work environment.

Benefits

Medical insurance

Opportunities for professional development

Qualifications

• 3–5 years of experience in parking operations or facility management.
• Ability to manage multiple sites and lead teams effectively.

Responsibilities

• Oversee day-to-day operations and identify areas for improvement.
• Supervise on-site teams, train and manage performance.
• Monitor KPIs and recommend operational improvements.
• Ensure compliance with safety standards and regulations.
• Handle escalated customer complaints professionally.

Skills

Leadership

Communication

Analytical skills

Team management

Proficient in Microsoft Office

Education

Diploma or Bachelor's degree in Business Administration

Facilities Management or related field

Tools

Parking management systems

Job description

Job Description

We are seeking a proactive and experienced Assistant Operations Manager / Operations Manager to oversee and support our operations. The ideal candidate will manage daily operations, lead staff, ensure smooth workflow across multiple sites, and maintain high standards of customer service, safety, and operational efficiency.

Key Responsibilities

• Oversee day-to-day operations and identify areas for improvement.
• Supervise on-site teams, and assist in training, scheduling, and performance management.
• Monitor KPIs such as occupancy rates, revenue, and customer feedback; recommend operational improvements.
• Ensure accurate revenue collection, audit compliance, and financial integrity.
• Handle escalated customer complaints professionally and ensure consistent customer service.
• Ensure compliance with safety standards, local regulations, and company SOPs.
• Prepare operational reports and maintain documentation for management review.
• Support management in implementing strategic initiatives, technology upgrades, and workflow improvements.

Requirements

• Diploma or Bachelor's degree in Business Administration, Facilities Management, or related field.
• 3–5 years of experience in parking operations or facility management.
• Strong leadership, communication, and analytical skills.
• Ability to manage multiple sites and lead teams effectively.
• Proficient in parking management systems and Microsoft Office (Excel, Word, PowerPoint).

Benefits

• Medical insurance
• Opportunities for professional development and career growth