Operation Manager

Cezars Kitchen Sdn Bhd; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable food service company in Malaysia seeks an experienced Operations Manager to oversee multiple outlets in Melaka and Johor. This role focuses on operational excellence, food quality, and leading teams to achieve performance targets. Candidates must have at least 5 years of experience in food service operations, strong leadership skills, and the ability to communicate effectively in both Bahasa Malaysia and English. This position offers career advancement opportunities and requires frequent travel between locations.

Benefits

Employment with a reputable multinational organisation

Career advancement opportunities locally and overseas

Duty meals provided

Structured training and development programmes

Medical claims in accordance with company policy

Claimable work-related travel expenses

Qualifications

• Minimum 5 years’ experience in a supervisory or managerial role within food service operations.
• Experience in school kitchens, catering, restaurants, or fast-food operations.
• Proficient in both Bahasa Malaysia and English, spoken and written.

Responsibilities

• Ensure consistent operational standards, food quality, and service excellence across all assigned outlets.
• Lead, coach, and support Kitchen Managers and outlet teams.
• Drive sales growth and operational efficiency within the assigned region.

Skills

Leadership

Analytical skills

Customer service

Decision-making

Bilingual (Bahasa Malaysia and English)

Education

Typhoid and Food Handling Certification

Job description

Cezars Kitchen Sdn Bhd is seeking an experienced Operations Manager to oversee and manage multiple food service operations across Melaka and Johor. This role is responsible for driving operational excellence, ensuring consistent food quality, leading outlet teams, and achieving financial and service performance targets.

The successful candidate will work closely with Head Office and outlet management teams to ensure compliance with company standards, policies, and operational objectives.

Employment with a reputable multinational organisation

Career advancement opportunities locally and overseas

Duty meals provided

Structured training and development programmes

Medical claims in accordance with company policy

Claimable work-related travel expenses

Role Scope & Travel

Responsible for multiple outlets across Melaka and Johor

Frequent site visits required (approximately 80% of working time)

Approved work-related travel expenses (mileage, tolls, accommodation when applicable) are reimbursable in accordance with company policy

Key Responsibilities

Operational Management

Ensure consistent operational standards, food quality, and service excellence across all assigned outlets

Conduct monthly kitchen and operational inspections and submit reports to Head Office within 24 hours

Provide hands‑on operational support, including kitchen and service operations when required

Ensure compliance with company SOPs, food safety standards, and regulatory requirements

Leadership & People Management

Lead, coach, and support Kitchen Managers, Café Managers, and outlet teams

Oversee recruitment, onboarding, training, and staff development

Conduct annual performance reviews and provide regular performance feedback

Approve staff scheduling, timecards, and leave requests to ensure optimal labour coverage

Financial & Business Performance

Drive sales growth and operational efficiency within the assigned region

Manage labour cost targets (25–30%) and cost of goods sold (COGS) performance

Review and approve monthly supplier payment lists

Conduct monthly P&L review meetings with outlet management teams

Ensure achievement of controllable profit targets

Maintain strong relationships with clients, school representatives, and internal stakeholders

Represent Cezars Kitchen as a professional brand ambassador

Ensure high standards of customer service across all outlets

Support catering operations, including special events, evening, and weekend functions when required

Planning, Reporting & Communication

Plan and coordinate site visit schedules at least one week in advance

Prepare and submit operational, financial, and performance reports

Communicate effectively with Head Office, outlet teams, clients, and vendors

Provide recommendations to improve operational performance and efficiency

Requirements

Minimum 5 years’ experience in a supervisory or managerial role within food service operations

Experience in school kitchens, catering, restaurants, or fast‑food operations

Strong leadership, decision‑making, and analytical skills

Customer‑focused with a professional and results‑driven approach

Able to work independently with minimal supervision

Proficient in Bahasa Malaysia and English (spoken and written)

Computer literate (ordering, purchasing, reporting, and basic financial tracking)

Typhoid and Food Handling Certification (required)

Willing and able to travel regularly between Melaka and Johor

This role offers a challenging and rewarding career path for an experienced operations professional who is seeking regional responsibility and long‑term growth within a structured organisation.

Application Questions

• How many years of people management experience do you have?
• Do you have experience preparing work rosters?
• Which of the following statements best describes your right to work in Malaysia?
• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years’ experience do you have as an operations manager?
• Do you have customer service experience?
• Do you have previous invoicing experience?