Operation Executive (e-commerce)

Pcommerce Sdn.Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic eCommerce company in Kuala Lumpur is looking for an Operations Coordinator to oversee day-to-day fulfillment of customer orders. Responsibilities include coordinating with 3PL providers, ensuring product listings are accurate, and tracking order statuses. The ideal candidate has a Diploma or Degree in a related field and 1-3 years of experience in eCommerce operations or logistics. Strong organizational and communication skills in English and Bahasa Malaysia are essential. The role requires independence, adaptability in a fast-paced environment, and proficiency in relevant tools.

Qualifications

• 1-3 years of experience in eCommerce operations, admin, or logistics (preferably in FMCG or startup).
• Hands-on experience working with 3PL providers and external warehouses.
• Able to work independently in a fast-paced environment.

Responsibilities

• Oversee day-to-day fulfilment of customer orders and internal stock movements.
• Coordinate with 3PL warehouse, packing, and courier service providers for smooth delivery.
• Ensure product listings are updated regarding pricing, stock availability, and promotions.
• Track order status and handle returns/exchanges.

Skills

Organizational skills

Multitasking

Communication skills (English and Bahasa Malaysia)

Problem-solving

Proficiency in Microsoft Office/Google Workspace

Education

Diploma/Degree in Business Administration, Supply Chain, E-Commerce, or related field

Tools

Inventory planning tools or ERP systems

e-commerce platforms (Shopee, Lazada, TikTok, Shopify)

Job description

Oversee day-to-day fulfilment of all customer orders and internal stock movements

Coordinate with 3PL warehouse, packing, and courier service providers for smooth delivery.

Oversee inventory control: stock monitoring, replenishment, and reporting.

Ensure product listings are updated (pricing, stock availability, promotions).

Track order status, handle returns/exchanges, and resolve operational issues.

Support marketing and sales teams during campaigns (flash sales, festive promos, vouchers, internal sampling and etc.).

Prepare operational reports on sales, inventory, and order performance.

Ensure compliance with platform rules, company SOPs, and service level agreements.

Identify process improvements to optimize efficiency and customer experience.

Provide administrative support to management and cross-functional departments.

Undertake other duties as assigned by the superior until full closure

Requirements:

Diploma/Degree in Business Administration, Supply Chain, E-Commerce, or related field.

1-3 years of experience in eCommerce operations, admin, or logistics (preferably in FMCG or startup)

Hands-on experience working with 3PL providers and external warehouses

Familiarfontswith e-commerce platforms (Shopee, Lazada, TikTok, Shopify, etc.).

Good organizational and multitasking skills.

Strong communication (English and Bahasa Malaysia) and problem-solving abilities.

Proficiency in Microsoft Office/Google Workspace (Excel, Sheets, etc.).

Able to work independently in a fast-paced environment.

Familiar with inventory planning tools or ERP systems (a bonus) بحر:outline-text