Operation and Maintenance Engineer

Ditrolic Sdn Bhd .; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

A solar energy company in Petaling Jaya is seeking an Operations & Maintenance Specialist. This individual will be responsible for ensuring the functionality of the PV system, drafting maintenance plans, managing customer complaints, and performing inspections. Candidates should have a minimum of three years experience in technical roles within the solar PV industry, along with a relevant engineering degree. Strong interpersonal and analytical skills are essential for success in this proactive, team-oriented position.

Qualifications

• At least 3 years experience in technical roles within the solar PV field.
• O&M experience preferred.
• Willingness to travel and work weekends as required.

Responsibilities

• Function as the O&M provider for customers as needed.
• Draft the Annual Maintenance Plan for preventive maintenance.
• Coordinate site inspections and support activities.
• Ensure annual KPI of the PV system is maintained.
• Handle customer complaints effectively.
• Document incidents in a monitoring platform.
• Minimize delays from third-party support.
• Conduct performance reviews on Customer Assets.
• Assist with customer support costs and quotes.
• Ensure compliance with company policy.

Skills

Self-motivation

Teamwork

Interpersonal skills

Analytical skills

Detail-oriented

Result-driven

Education

Advanced/Higher/Graduate Diploma

Bachelor's Degree in Engineering (Electrical or Electronic)

Job description

Responsibilities

• Function as the O&M provider for its customers, as and when required in SLA, DLP obligations, O&M Agreement etc.
• Main responsible to draft the Annual Maintenance Plan to enable proper scheduling for preventive maintenance, periodical servicing and other criteria to be met throughout the year.
• Coordinate and remotely support site inspections, thermal scanning, panel cleaning, electrical components testing and etc. to ensure that all these activities get carried out without delay.
• Ensure annual KPI of the PV system is taken care of, such as PR guarantee, generation guarantee, availability guarantee etc.
• Attend to customer’s complaints on defects and/or emergency events that will eventually cause disruption in the PV system, regardless downtime is incurred or not.
• Ensure such complaints or incidents are recorded and track in the monitoring platform agreed by the Management.
• Ensure response time from case opening time to case closing time is within acceptable limit.
• Demonstrate active follow-up to minimize delay caused by third party for cases that involve replacement parts or support from OEM/suppliers.
• Ensure the technicians have all incident and maintenance test reports are properly consolidated and documented in a timely manner.
• Conduct performance review on the Customer Assets and forecast its performance to ensure fulfill annual guarantees as stipulated in the relevant SLA/Contract/Agreement. If not able to meet the guarantees, corrective measures must be planned.
• Assist the Head of Department to perform control on the customer support costs and expenses.
• Assist the Head of Department to issue quotations to customers who needed the service as and when needed.
• Assist the Head of Department to ensure the Service team’s compliance to company policy guided by ISO processes.

Requirements

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor’s Degree in Engineering (Electrical or Electronic).
• Candidates may need to travel outstation and work on weekend as and when required.
• Min. 3 years’ experience in any technical roles in the solar PV field. O&M background is preferable.
• Self‑motivated with a proactive attitude.
• Able to work in a teamwork environment with minimum supervision.
• Good interpersonal skills.
• Analytical, detail‑oriented, and conscientious.
• Independent and result‑driven mindset.