Onsite IT Service Desk Analyst (Level 1) – O365 & SNOW

Computacenter; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT services provider is seeking a technical IT support specialist to provide both remote and on-site support in Kuala Lumpur. The responsibilities include managing user accounts via Active Directory and handling service tickets using ServiceNow. Successful candidates should have basic service desk experience and proficiency in Microsoft Office 365. The position encourages fresh graduates and demands flexibility with shifts. Employee benefits include a monthly salary and various leaves.

Benefits

Monthly fixed salary

Travel allowance

Contract completion bonus

Annual leave

Medical leave

Maternity leave

Paternity leave

Qualifications

• Basic understanding of IT infrastructure and troubleshooting methodologies.
• Experience with service desk management tools.
• Proficiency in Microsoft Office 365 Support.

Responsibilities

• Perform remote and on-site technical IT support activities.
• Manage user accounts through Active Directory.
• Handle daily tickets and service requests through ITSM tool: ServiceNow.

Skills

Communication skills

Problem-solving abilities

Customer-focused mindset

Education

Basic experience in a service desk support role

Fresh Graduate encouraged to apply

Tools

ServiceNow

Microsoft O365

Job description

A leading IT services provider is seeking a technical IT support specialist to provide both remote and on-site support in Kuala Lumpur. The responsibilities include managing user accounts via Active Directory and handling service tickets using ServiceNow. Successful candidates should have basic service desk experience and proficiency in Microsoft Office 365. The position encourages fresh graduates and demands flexibility with shifts. Employee benefits include a monthly salary and various leaves.