Multilingual Global Tech Support Consultant - Remote

SupportYourApp; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading tech support company is seeking a Customer Support Consultant to provide exceptional service and build lasting relationships with clients. The role requires native Chinese and upper-intermediate English skills, along with at least 6 months in customer support. Experience in crypto and familiarity with CRM systems are advantageous. Enjoy flexible schedules and a fully remote work setup in a diverse international team. Competitive compensation in USD and ongoing training are provided.

Benefits

Flexible schedule

Opportunity to work fully remotely

Responsive management

Paid intensive training

Work-life balance

Good bonuses for referring friends

Qualifications

• At least 6 months of experience in a customer support role.
• Experience with live chats and emails.
• Personal or professional experience in crypto.

Responsibilities

• Provide exceptional customer support via chats and emails.
• Build positive and long-lasting relationships with customers.
• Meet team KPIs.
• Maintain working knowledge of our client’s products and services.

Skills

Native Chinese

English upper intermediate (B2 level)

Analytical and research skills

Positive and responsible attitude

Tools

CRM systems

Salesforce

Zendesk

Job description

A leading tech support company is seeking a Customer Support Consultant to provide exceptional service and build lasting relationships with clients. The role requires native Chinese and upper-intermediate English skills, along with at least 6 months in customer support. Experience in crypto and familiarity with CRM systems are advantageous. Enjoy flexible schedules and a fully remote work setup in a diverse international team. Competitive compensation in USD and ongoing training are provided.