Multichannel Customer Care Specialist - Health Insurance

YTL Communications; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A telecommunications company in Kuala Lumpur is seeking a Customer Care Specialist to manage customer interactions professionally across various channels. Candidates should have at least an SPM qualification and preferably STM/STPM. Fluency in Bahasa Malaysia and/or English is required, while knowledge of Mandarin is an added advantage. This role requires a positive attitude, commitment to service excellence, and abilities to adapt to shift hours including weekends and public holidays. Competitive benefits include health insurance and a free Yes 5G line.

Benefits

Health insurance

Maternity leave

Opportunities for promotion

Free Yes 5G Line

Qualifications

• Detail oriented, process driven thinker with relentless follow through.
• Able to work on shift/retail hours.
• Willing to work on weekends and Public Holiday.

Responsibilities

• Answer customer calls and respond professionally to various interaction channels.
• Update customer interactions in the CRM system promptly.
• Ensure compliance with the company’s Standard Operating Procedures.

Skills

Technology savvy

Fluent in Bahasa Malaysia and/or English

Problem solving

Education

Minimum SPM and above

STM/STPM and above (Preferred)

Job description

A telecommunications company in Kuala Lumpur is seeking a Customer Care Specialist to manage customer interactions professionally across various channels. Candidates should have at least an SPM qualification and preferably STM/STPM. Fluency in Bahasa Malaysia and/or English is required, while knowledge of Mandarin is an added advantage. This role requires a positive attitude, commitment to service excellence, and abilities to adapt to shift hours including weekends and public holidays. Competitive benefits include health insurance and a free Yes 5G line.