MI Regional Quality Lead

NielsenIQ; Kuala Lumpur; On-site; MYR 70,000 - 95,000; Full time

Job summary

A leading consumer intelligence company is seeking a MI Regional Quality Lead in Kuala Lumpur to oversee the quality agenda. This role requires strong analytical skills, excellent communication, and collaboration with various teams to ensure quality metrics and improvements. Candidates should have 4+ years’ experience in process execution within Market Intelligence. The company offers a flexible working environment and opportunities for professional development.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• 4+ years in process execution/operations within a Market Intelligence (MI) environment.
• Strong understanding of MI value chains.
• Proven ownership and follow-through.

Responsibilities

• Lead QE analysis and ensure accurate identification of QE signals.
• Drive quality improvement initiatives aligned with Ops Excellence.
• Manage metrics, reporting, and communication with stakeholders.

Skills

Analytical skills

Attention to detail

Structured problem-solving

Excellent communication

Collaborative skills

Education

Bachelor's degree or equivalent professional experience

Tools

Microsoft 365

Power BI

Jira

ServiceNow/QEM

SQL

Python

Job description

Role Summary

As an MI Regional Quality Lead, you are accountable for the end-to-end quality agenda in your region. You lead QE analysis, drive root-cause problem solving, orchestrate action plans, and ensure consistent execution of the MI Quality Circle operating rhythm and QEM/RCA governance. You collaborate with Data Ops, Client Ops, Ops Excellence, Product/Tech and functional SMEs to improve First-Time-Right outcomes and reduce QE/OTD/RPD risk for our clients.

Quality Incident Management & Analysis

• Own the regional QE analysis; ensure accurate identification, tagging and prioritization of QE as well as related OTD/RPD signals; synthesize trends, hotspots and systemic drivers.
• For each incident, ensure a clear problem statement, quantified impact and mapping to affected deliverables/clients per MI guidelines.

Root Cause Analysis & Action Planning

• Lead/perform RCA (e.g., 5-Why) with functional SMEs; agree corrective and preventive actions with clear owners and due dates.
• Hold AP owners accountable; track execution and effectiveness; escalate risks and delays when needed.
• Maintain RCA/AP status in QEM and in the RCA Tracker according to the monthly/weekly cadence (metric closure).

Quality Governance & Operating Rhythm

• Plan, prepare and run the MI Quality Circle cadence (country/cluster reviews → regional review → leadership alignment → report-out).
• Align scheduling, inputs and decisions with Ops Excellence and ensure consistent application of definitions, severity and impacted-delivery decisions per RACI.

Stakeholder Management & Collaboration

• Partner with Data Ops delivery leads and functional SMEs on solutioning; align with Client Ops on client communication and proactive risk management.
• Keep stakeholders informed on issues, RCAs, APs and preventive measures; contribute to weekly/monthly reviews and ad-hoc deep dives.

Metrics, Reporting & Communication

• Provide monthly KPI reporting (QE/OTD/RPD) with insights, decisions and follow-ups; highlight client and product-group perspectives as relevant.
• Prepare concise read-outs for regional/global leadership; ensure decisions and follow ups are documented in trackers.

Continuous Improvement & Regional Quality Programs

• Drive quality improvement initiatives for the region in alignment with Ops Excellence priorities (e.g., metric convergence, SNOW/QEM rollout, NPS/NSC linkages).
• Surface process or capability gaps (training, SOPs) to the global program and champion best-practice sharing.

Qualifications

• Work Experience: 4+ years in process execution/operations within a Market Intelligence (MI) environment or adjacent analytics/operations roles; strong understanding of MI value chains.
• Education: Bachelor’s degree or equivalent professional experience.
• Competencies & Skills: Strong analytical skills and attention to detail; structured problem-solving and decision making.
• Excellent communication (English, written/spoken); able to translate technical issues into clear actions.
• Proven ownership and follow-through; drives cross-functional progress.
• Collaborative; builds relationships across Data Ops, Client Ops, Product/Tech and SMEs.
• End-to-end operational understanding and continuous-improvement mindset.

Tools & Methods (preferred)

• Microsoft 365, Power BI, Jira, ServiceNow/QEM; SQL/Python/R a plus for ad-hoc analysis.
• Optional Fields (to be finalized): Reporting Line; Travel requirements (e.g., up to X%); Grade.

Changelog vs. v1

• Added explicit QE Analysis, RCA & AP ownership, QEM/RCA-Tracker maintenance.
• Integrated Quality Circle cadence and alignment with Ops Excellence.
• Clarified collaboration with Client Ops and strengthened communication/reporting duties.
• Corrected wording (e.g., Microsoft 365) and streamlined responsibilities to avoid overlaps.

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Diversity, Equity, & Inclusion

At NIQ, we are committed to fostering an inclusive workplace that mirrors the diversity of the communities and markets we serve. All employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law. To learn more about our diversity and inclusion efforts, please visit the NIQ Diversity & Inclusion page.