Customer Success Specialist

TP; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer support organization is seeking a Mandarin-Speaking Customer Service Representative to handle customer inquiries and ensure positive experiences. The ideal candidate will be fluent in Mandarin and possess good English communication skills. Experience in customer service is a plus, though fresh graduates are welcome. This full-time position in Johor offers competitive salary, comprehensive benefits, and opportunities for professional growth within a supportive and diverse culture.

Benefits

Competitive salary

Comprehensive benefits

Paid training

Career development opportunities

Diverse and inclusive work culture

Qualifications

• Fluency in Mandarin and good English communication skills are mandatory.
• Experience in customer service or call centers is preferred but fresh graduates are welcome.
• Excellent communication, multitasking, and problem-solving skills are essential.
• Willingness to work rotational shifts, including weekends and public holidays.
• Must be currently in Johor or open to relocating.

Responsibilities

• Handle customer inquiries via email, live chat, and phone calls.
• Provide accurate information and effective solutions.
• Document customer interactions and update records.
• Escalate complex cases to the appropriate teams.
• Collaborate with the team to meet service goals and KPIs.

Skills

Fluency in Mandarin (spoken & written)

Good English communication

Excellent communication skills

Multitasking abilities

Problem-solving skills

Job description

🌟 We’re Hiring: Mandarin-Speaking Customer Service Representative 🌟

📍 Location: Johor (Open to relocation tentatively by March 2026)

💼 Job Type: Full-time | Industry: Customer Support / BPO

About the Role

Are you passionate about helping others and delivering great service? We’re looking for Mandarin‑speaking Customer Service Representatives to join our growing team at Teleperformance Malaysia!

In this role, you’ll be the first point of contact for our customers — handling inquiries, solving problems, and ensuring every customer interaction is a positive experience.

What You’ll Do

• ✅ Handle customer inquiries via email, live chat, and phone calls
• ✅ Provide accurate information and effective solutions
• ✅ Document customer interactions and update records
• ✅ Escalate complex cases to the appropriate teams
• ✅ Collaborate with your team to meet service goals and KPIs

What You’ll Bring

• ✔️ Fluency in Mandarin (spoken & written) and good English communication
• ✔️ Experience in customer service or call centers is an advantage — but fresh graduates are welcome!
• ✔️ Excellent communication, multitasking, and problem‑solving skills
• ✔️ Willingness to work rotational shifts (including weekends/public holidays)
• ✔️ Currently in Johor or open to relocating

What’s in It for You

• ✨ Competitive salary & comprehensive benefits
• ✨ Paid training and continuous career development
• ✨ Supportive, diverse, and inclusive work culture
• ✨ Opportunities for professional growth within a global organization

Ready to take the next step in your career?

🚀 Apply now and start your journey with Teleperformance Malaysia — where every interaction matters!