Manager / Training Specialist

Great Eastern; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading insurance provider in Malaysia is seeking a Training Specialist to design and implement innovative learning strategies aimed at enhancing stakeholder performance. The role involves creating engaging training programs, facilitating workshops, and evaluating training effectiveness. Candidates should have a degree and 5+ years of experience in learning and development, alongside strong communication and organizational skills. This position offers the opportunity to significantly impact employee growth and business success.

Qualifications

• 5+ years of experience in learning and development or instructional design.
• Proven track record of designing impactful training programs.
• Strong understanding of adult learning principles.
• Exceptional verbal and written communication skills.
• Advanced knowledge of e-learning development tools.

Responsibilities

• Design and develop high-quality learning programs.
• Create and deliver engaging e-learning modules.
• Collaborate with subject matter experts.
• Facilitate training sessions accumulating 40-60 hours per quarter.
• Manage learning management system records.

Skills

Instructional design

Adult learning principles

Communication skills

E-learning development tools

Multimedia production

Data analytics

Analytical skills

Collaboration

Organizational skills

Education

Minimum degree holder

Tools

Authoring software

Video editing tools

Graphic design tools

Job description

Overview

Training Specialist plays a critical role in designing and implementing innovative learning strategies that enhance stakeholders' performance and drive business success. This role will leverage cutting-edge instructional design principles and learning technologies to create engaging training programs tailored to meet the diverse needs of the stakeholders.

Responsibilities

• Design and develop high-quality learning programs, including e-learning modules, workshops, and blended learning experiences that drive learner engagement and knowledge retention; and lead the development of comprehensive training programs by conducting training needs analysis, designing curricula, and evaluating the impact of training initiatives (eg. ROI, number of activated agents etc).
• Design and develop engaging e-learning modules, workshops, and/or blended learning experiences with minimum of two (2) new e-learning modules and two (2) new hybrid or workshop / physical training programs yearly as deemed fit.
• Responsible for creating and delivering the end-to-end process in module / program design and development together with certifying sufficient training successors.
• Collaborate with subject matter experts and stakeholders, when possible, to ensure training content is relevant, accurate, and aligned with business goals.
• Implement assessment tools to measure training effectiveness and iterate on program content based on feedback and performance metrics (only on suitable program).
• Facilitate training sessions, workshops, and/or webinars, with minimum hours of 40 - 60 accumulated training hours per quarter, when applicable.
• Manage learning management system (LMS) record updating and other pertinent administrative conduct and ensure all training content is up to date and accessible.
• Conduct each process involved as Training Specialist per the Standard Operating Procedure of each process.
• Support administrative tasks that are relevant and important to holding portfolio as part of business continuity and support system with full accountability.
• Provide support to administration team in reviewing or approving Customer Fact Find (CFF) task and any other important matter (this includes stakeholder's engagement request).

Qualifications

• Minimum degree holder with 5+ years of experience in learning and development or instructional design, with a proven track record of designing impactful training programs.
• Strong understanding of adult learning principles and curriculum design and development.
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and effectively during training platforms, business meetings and other engagements.
• Advanced knowledge of e-learning development tools and technologies, including authoring software and video editing tools.
• Experience with multimedia production and graphic design tools to create engaging learning resources.
• Understanding of Learning Management Systems (LMS) and experience with data analytics to track agents' progress and outcomes.
• Strong analytical and critical thinking skills, with a data-driven approach to evaluating learning effectiveness.
• Ability to work collaboratively in a remote team environment, demonstrating agility, flexibility and adaptability.
• Proactive mindset with a passion for continuous learning and development.
• Excellent organizational skills, capable of managing multiple tasks simultaneously while meeting deadlines.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

Disclaimer

To All Recruitment Agencies

Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

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