Manager - Retail Human Resources

Shiseido Company, Limited; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading retail organization in Kuala Lumpur is seeking a Retail Human Resources Manager to oversee HR activities. This role includes managing recruitment, performance management, employee relations, and payroll processing. The ideal candidate has a Bachelor’s degree and at least 7 years of experience in the FMCG or retail sector. Strong organizational, interpersonal, and communication skills are essential.

Qualifications

• 7+ years of hands-on HR experience in FMCG or Retail Industry.
• Ability to manage sensitive and confidential information.
• Proficient in conducting performance reviews and development plans.

Responsibilities

• Oversee recruitment process including job posting and onboarding.
• Drive annual merit review and performance bonus exercise.
• Foster positive employee relations through engagement initiatives.
• Ensure compliance with labor laws and regulations.

Skills

Strong knowledge of HR functions

Excellent interpersonal skills

Organizational skills

Communication skills

Knowledge of HR practices in retail

Education

Bachelor’s degree in human resources management or related field

Tools

HRIS (Human Resources Information Systems)

MS Office (PowerPoint, Excel)

Job description

MAIN PURPOSE

As a Retail Human Resources Manager, you will be responsible for overseeing the full spectrum of human resources activities within our retail organisation. This includes overseeing hire to retire processes, developing and implementing HR policies and procedures, managing recruitment and onboarding processes, conducting training and development programs, and ensuring compliance with all relevant labour laws and regulations. You will also be responsible for end-to-end HR operations and payroll function of the Company.

You will play a crucial part in ensuring our retail team members are supported, motivated, and aligned with our company’s goals and values.

RESPONSIBILITIES

Full spectrum HR activities for Retail Organisation includes:

Recruitment

• Manage the recruitment process for retail positions from job posting to onboarding
• Develop and implement effective sourcing strategies to attract top talent

Compensation and Benefits

• Drive and execute annual merit review and performance bonus exercise for retail organisation
• Assist in review and redesign of the compensation programs where necessary to ensure competitiveness to market
• Administer benefits for retail organisation with external benefit providers

Performance Management, Training and Development

• Conduct performance reviews and establish development plans for retail organisation
• Address performance issues and support managers in implementing corrective actions
• Identify training needs and coordinate development programs for retail organisation

Employee Relations

• Act as a point of contact for employees concerns and grievances, providing guidance and resolutions (within retail organisation)
• Foster a positive and inclusive work environment through proactive employee engagement initiatives.
• Implement and enforce company policies and procedures consistently.

Payroll processing (overall Company)

• Review and validate payroll data to ensure accuracy
• Work with respective departments and payroll vendor to ensure accurate and timely payroll processing; including payment to employee, payroll reconciliation, General Ledger posting etc.

HRIS, HR Operations and Compliance (overall Company)

• Handle all employee documentation and maintain accurate HR records
• Administer all employee benefits with external benefit provider
• Ensure compliance with labor laws and regulations governing retail operations
• Stay updated on HR best practices and industry trends to maintain compliance and mitigate risks
• Responsible for maintenance of the configuration of the HRMS to ensure compliance with the Company’s policies, practices, and employee handbook
• Any other task or assignments as assigned

REQUIREMENTS

• Bachelor’s degree in human resources management, Business Administration, or related field.
• At least 7 years of hands-on HR experience in FMCG or Retail Industry
• Possess strong knowledge of HR functions and practices, particularly in retail operations.
• Excellent interpersonal and communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Strong organizational and time management skills.
• Proficiency in HRIS (Human Resources Information Systems) and MS Office (especially Powerpoint and Excel).