Manager, Process Optimisation-1

Prudential Group; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

An international financial services firm in Kuala Lumpur seeks a professional to manage high-quality management information and performance analysis. Responsibilities include delivering timely reports and enhancements in collaboration with teams from Hong Kong and Kuala Lumpur. Candidates should hold a Bachelor's degree in a science-related field and have over 5 years of relevant experience, particularly in the financial services industry. Proficiency in Excel and strong communication skills are essential. This role offers a dynamic working environment focused on quality and efficiency.

Qualifications

• Over 5 years of relevant experience.
• Proficient in English communication, both written and verbal.
• Preferably knowledgeable in the insurance or financial services industry.

Responsibilities

• Support various GPM Excel-based deliverables, including MI, performance management analysis.
• Enhance and optimise existing work files, processes and controls.
• Collaborate with KL and HK teams to deliver urgent requests.

Skills

Proficient in Excel

Communication skills

Problem-solving skills

Teamwork

Education

Bachelor’s degree in a science-related field

Tools

Microsoft Suite applications

Job description

Prudential – Company Overview

Prudential plc is an Asia-led portfolio of businesses focused on structural growth markets. We help individuals de‑risk their lives and address their biggest financial concerns through life and health insurance, retirement and asset management solutions. With 20 million customers, Prudential is listed on the London, Hong Kong, Singapore and New York stock exchanges.

Job Scope

Work within the Group GPM team to deliver high‑quality management information (MI), performance management analysis, actual reporting, forecasting, planning and remuneration to senior committees, including the Group Executive Committee (GEC). Continuously enhance processes and deliverables by improving checks and controls, increasing efficiencies and optimising working files. Support urgent requests and BAU deliverables in a timely manner while maintaining a good balance between flexibility and control.

Accountabilities

• Support various GPM Excel‑based deliverables, including MI, performance management analysis, actual reporting, forecasting, planning and remuneration.
• Enhance and optimise existing work files, processes and controls.
• Collaborate with the KL and HK teams to deliver urgent ad‑hoc requests.
• Coordinate closely with local businesses and Group teams.

Performance Measures

• Consistently deliver high‑quality products within established timelines.
• Perform well under pressure.
• Provide clear communication and closely manage expectations of the line manager.

Core Competences Required

• Proficient in Excel and other Microsoft Suite applications (e.g., Power Apps, VBA).
• Ability to work well under pressure.
• Independent thinking and problem‑solving skills.
• Strong teamwork, communication and interpersonal skills.
• Preferably knowledgeable in the insurance or financial services industry.

Education and Experience

• Bachelor’s degree in a science‑related field.
• Over 5 years of relevant experience.
• Proficient in English communication, both written and verbal.
• Professional qualifications in relevant fields preferred (e.g., accounting, actuarial, investment, data analysis and risk management).

Equal Opportunity Statement

Prudential is an equal opportunity employer. We provide equality of opportunity and benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part‑time / fixed‑term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third‑party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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