Manager - Partner Delivery

Lenovo; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A global technology company based in Kuala Lumpur seeks a Vendor Manager to lead and develop a team of vendor managers. This role involves overseeing partner delivery operations, ensuring compliance with SLAs and KPIs, and managing escalations. The ideal candidate will have a Bachelor's degree and over 8 years of experience in vendor management, with strong leadership and communication skills. Candidates from product companies are preferred. This position offers a dynamic work environment focused on operational excellence.

Qualifications

• 8+ years of experience in vendor or partner management, with at least 3 years in a leadership role.
• Proven track record in managing service delivery operations across multiple geographies.
• Strong understanding of SLA/KPI frameworks and compliance models.

Responsibilities

• Lead and develop a team of vendor managers, fostering accountability.
• Oversee day-to-day partner delivery operations, ensuring adherence to SLAs and KPIs.
• Manage escalations and service disruptions with agility.

Skills

Leadership

Stakeholder management

Negotiation

Service delivery operations

Education

Bachelor's degree in Business, Engineering, IT, Supply Chain, or related field

Job description

Key Responsibilities

• Lead and develop a team of vendor managers, fostering a culture of accountability and operational excellence.
• Oversee day‑to‑day partner delivery operations, ensuring adherence to SLAs, KPIs, and compliance standards.
• Manage escalations, service disruptions, and issue resolution with agility and professionalism.
• Conduct regular performance reviews and governance meetings with partners and internal stakeholders.
• Collaborate with Service Delivery, Supply Chain, Procurement, and Technical teams to align partner execution with business needs.
• Drive continuous improvement initiatives across the partner ecosystem.
• Ensure accurate reporting, documentation, and audit readiness for all partner activities.

Qualifications

• Bachelor’s degree in Business, Engineering, IT, Supply Chain, or related field
• 8+ years of experience in vendor or partner management, with at least 3 years in a people leadership role.
• Proven track record in managing service delivery operations across multiple geographies.
• Strong understanding of SLA/KPI frameworks, compliance, and governance models.
• Excellent communication, negotiation, and stakeholder management skills.
• Experience with partner delivery models (e.g., Partner Sold, Partner Delivered) is a plus.
• Candidates from product companies preferred.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.