Manager, Housekeeping

Ren Wellness Retreat; Subang Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A luxury wellness retreat in Subang Jaya is seeking a Housekeeping Manager to oversee operations of the Housekeeping Department. This role includes managing cleanliness and hygiene standards across guest rooms and public areas, leading a team, and controlling departmental costs. The ideal candidate will have significant experience in hotel or wellness hospitality and must demonstrate strong leadership and managerial skills. A commitment to quality and a passion for service in a wellness environment are essential.

Qualifications

• Minimum 5–8 years of housekeeping experience in hotel or wellness hospitality.
• At least 2–3 years in a managerial or senior supervisory role.
• Experience in pre-opening hotels or healthcare-integrated environments is an advantage.

Responsibilities

• Manage the overall operation of the Housekeeping Department.
• Ensure cleanliness and hygiene standards are met in guest rooms and public areas.
• Lead daily housekeeping operations and monitor room readiness.

Skills

Strong leadership and team management skills

Solid knowledge of housekeeping operations

Strong cost control and budget management capability

High attention to detail and quality control

Good coordination and communication skills

Education

Diploma or Bachelor’s Degree in Hospitality Management

Tools

Basic computer applications and hotel systems

Job description

REN Wellness Retreat (by ERMS Berhad - a subsidiary of IJM Land), is a one-of-a-kind integrated Hospitality, Health and Wellness destination anchored Traditional & Complementary Medicine aspiring to enrich people’s lives in every way. REN aims to provide a luxurious nurturing haven for all, from Business Travelers to Holiday Makers, Athletes and Families.

The REN, we exemplify the virtues of integrity, compassion and a solid moral compass with a passion for a cause, service from the hearts with a constructive responsibility to prioritize the greater good over self-interest.

Your Role

You are responsible for the overall management and operation of the Housekeeping Department, ensuring guest rooms, public areas, back-of-house, laundry, linen, garden landscape and uniforms are maintained to the highest standards of cleanliness, hygiene, and presentation.

The role is accountable for departmental cost control, manpower planning, asset protection, and achieving the approved Housekeeping Department budget, while supporting the overall guest experience in an integrated wellness and healthcare hospitality environment.

Key Responsibilities

1. Cleanliness, Hygiene & Quality Standards
   • Maintain high standards of cleanliness, hygiene, and presentation across:
   • Guest rooms
   • Public areas
   • Back-of-house areas
   • Laundry, linen, and uniforms
   • Ensure Housekeeping operations comply with brand standards, SOPs, and hygiene protocols.
   • Personally inspect VIP rooms, special arrangement rooms, and rooms for long-stay, wellness, or healthcare guests.
   • Develop and implement Housekeeping SOPs, cleaning schedules, and inspection standards.
2. Daily Housekeeping Operations & Coordination
   • Lead and manage daily housekeeping operations including room cleaning, public area cleaning, and turndown services.
   • Coordinate closely with Front Office to ensure accurate room status, room readiness, and timely release of clean rooms for sale.
   • Monitor daily OOO (Out of Order) and OOS (Out of Service) rooms and coordinate rectification with Engineering and Front Office.
3. Manpower, Training & Performance Management
   • Plan, manage, and control departmental manpower, duty rosters, attendance, and productivity.
   • Support recruitment, onboarding, training, and performance management of housekeeping team members.
4. Cost Control, Inventory & Laundry Operations
   • Monitor and control Housekeeping departmental costs including manpower costs, cleaning supplies and chemicals, linen, uniform, and laundry expenses.
   • Ensure proper handling, storage, and inventory control of linen, uniforms, guest supplies, and housekeeping equipment.
   • Oversee laundry and linen operations including internal or outsourced services.
5. Safety, Compliance & Cross-Departmental Support
   • Ensure safe use of cleaning chemicals and equipment in compliance with safety and health regulations.
   • Ensure compliance with statutory regulations, safety standards, and infection control requirements.
   • Coordinate operationally with other departments.
   • Participate in pre-opening preparation, mock operations, soft opening, and operational ramp-up.

Requirements

1. Education:
   • Diploma or Bachelor’s Degree in Hospitality Management, or a related field.
2. Experience:
   • Minimum 5–8 years of housekeeping experience in hotel or wellness hospitality.
   • At least 2–3 years in a managerial or senior supervisory role.
   • Experience in pre-opening hotels or healthcare-integrated environments is an advantage.
3. Skills:
   • Strong leadership and team management skills.
   • Solid knowledge of housekeeping operations, cleaning standards, and hygiene practices.
   • Strong cost control and budget management capability.
   • High attention to detail and quality control.
   • Good coordination and communication skills.
   • Ability to manage large teams and multi-shift operations.
4. Others :
   • Willingness to work shifts, weekends, and public holidays based on operational needs.
   • Able to support pre-opening activities and operational ramp-up.
   • Strong commitment to cleanliness, hygiene, and infection control standards.
   • Ability to work in a wellness and healthcare-sensitive environment with discretion and professionalism.
   • Comfortable managing high operational demands and guest expectations.
   • Willing to participate in emergency response procedures and safety drills.
   • Proficient in basic computer applications and hotel systems related to Housekeeping.

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