Mall Operations & Tenant Experience Lead

CHJ Property Sdn Bhd; Seberang Perai; On-site; MYR 48,000 - 60,000; Full time

Job summary

A property management company in Malaysia is seeking a professional to handle tenant relations and operational management for their mall. The ideal candidate will be responsible for facilitating tenant handover processes, addressing complaints, and providing operational support during marketing events. A degree in Business Administration or a related field, along with 2-3 years of experience in a customer-facing role, is essential. Strong communication and analytical skills are a must, along with proficiency in Microsoft Excel.

Qualifications

• 2-3 years of experience in mall operations or property management.
• Experience in handling customer and tenant complaints effectively.
• Highly organized and detail-oriented.

Responsibilities

• Facilitate handover and takeover of shop units with tenants.
• Conduct site viewings for potential tenants.
• Serve as primary contact for tenant complaints and concerns.
• Compile and analyze reports on tenant accounts.
• Oversee mall's operational services to ensure a pleasant environment.

Skills

Customer complaint resolution

Analytical skills

Communication skills

Organizational skills

Problem-solving skills

Education

Diploma or Bachelor's degree in Business Administration, Real Estate, or Facilities Management

Tools

Microsoft Excel

Job description

A property management company in Malaysia is seeking a professional to handle tenant relations and operational management for their mall. The ideal candidate will be responsible for facilitating tenant handover processes, addressing complaints, and providing operational support during marketing events. A degree in Business Administration or a related field, along with 2-3 years of experience in a customer-facing role, is essential. Strong communication and analytical skills are a must, along with proficiency in Microsoft Excel.