Logistics Administrator (Malaysia)

Prism+; Kuala Lumpur; On-site; MYR 40,000 - 50,000; Full time

Job summary

A high-growth electronics company in Kuala Lumpur is seeking a dedicated Logistics Administrator. The role involves coordinating daily logistics, managing customer communications, and assisting with data entry to ensure efficient operations. Candidates should have a diploma, proficiency in English and Bahasa Malaysia, and at least one year of relevant experience. This position offers benefits such as annual leave, performance bonuses, and a dynamic work environment.

Benefits

14 Days Annual Leave

1 Day Birthday Leave

Annual outpatient benefits (including dental and optical)

Annual increment

Performance bonus

Free flow snacks and drinks!

Qualifications

• At least 1 year of working experience in logistics or customer service roles.
• Available to work a 5.5-day week.
• Proficient in English and Bahasa Malaysia.

Responsibilities

• Manage day-to-day logistics arrangements and liaising with customers.
• Ensure successful delivery and installation of orders.
• Maintain and update master data files for delivery records.

Skills

Operational logistics management

Customer service

Data entry

Communication skills

Education

Diploma in a relevant discipline

Tools

Microsoft Office

Job description

Make a difference and be part of something bigger. Put everything you have learned into action and grab the opportunity to join us in driving our global growth together. Being a high growth electronics company, we are looking for a candidate who will be passionate & dedicated to assist in the expansion of logistics operations in Malaysia.

This individual will work closely with our Logistics Coordinator to execute daily logistic requirements, gather operational data for report generation, and contribute ideas for current process optimization. The candidate will experience the fast-paced journey of a high-growth start-up.

Responsibilities of a Logistics Administrator include but are not limited to:

• Operations of day-to-day logistics arrangements and liaison.
• Contact customers to schedule delivery/installation timeslots (phone/message/email).
• Ensure all orders for the day are delivered/installed successfully.
• Follow-up with drivers on delivery status where required.
• Account for daily failed or defective delivery/installation.
• Re-connect with customers to reschedule a new date and timeslot for delivery.
• QC and feedback all required fields are checked and accurate upon delivery (Proof of Delivery).
• Assist customers with inquiries related to Sales or Technical issues by connecting them to our in-house Customer Service team.
• Help update master data files of successful deliveries for archiving and record purposes.
• Keep track and manage delivery vehicles' scheduled maintenance, insurance, and road tax.
• Assist the Logistics Coordinator during month-end submission of drivers' incentives & overtime.
• Scrutinize and feedback on all drivers' claims. Help track drivers' Touch 'n Go & fuel consumption and fuel card balances periodically.
• Data entry for Proof Of Delivery (POD) across all sales platforms (Lazada, Shopee, TikTok, & Shopify).
• Perform other data entry and ad-hoc tasks as assigned by the Operations Manager for daily operations.

Qualifications:

• Preferably possess a Diploma in a relevant discipline with SPM credit in English & Bahasa Malaysia.
• At least 1 year of working experience. Knowledge or experience with Last Mile delivery, route planning, or customer service is an advantage.
• Available to work a 5.5-day week (Monday to Saturday).
• Proficient in English and Bahasa Malaysia.
• Familiar with Microsoft Office.
• Polite, professional, and helpful attitude towards customers.
• Attention to detail, disciplined, and dedicated.

Benefits:

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefits (including dental and optical)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!