Local Policy Translator Expert - Japanese Speaker

Cognizant; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global technology solutions provider is seeking a professional fluent in Japanese to translate and localize policy documents, ensuring accuracy and compliance with local regulations. The ideal candidate must have over 3 years of experience in translation or localization and be familiar with Japanese cultural nuances. Responsibilities include providing consultation on Japanese language cases and partnering with quality teams to maintain high standards. Flexible working arrangements are available.

Qualifications

• 3+ years of experience in translation, interpretation, or localization, ideally within a similar project.
• Strong practical understanding of Japanese local context, culture, and public signage regulations.

Responsibilities

• Translate and localize policy documents ensuring accuracy and compliance with local regulations.
• Assist in knowledge transfer sessions for accurate interpretation of Japanese data.
• Provide real-time consultation on complex Japanese cases to reduce mislabeling.
• Partner with quality teams to define quality metrics for the Tokyo dataset.

Skills

Native/near-native Japanese fluency

Professional working proficiency in English

Analytical skills

Job description

Key Responsibilities

1. Linguistic & Cultural Policy Alignment
   1. Policy Translation and Interpretation: Act as the primary Japanese SME to translate, review, and localize policy documents, ensuring accuracy, cultural relevance, and compliance with local Tokyo regulations (e.g., traffic laws and signage).
   2. Risk Mitigation: Analyze and interpret complex Japanese language data (e.g., ambiguous signboards) to inform policy decisions and mitigate misclassification risks. The ideal candidate must possess prior driving experience in Japan or know driving nuisance.
2. Training and Operational Readiness
   1. Knowledge Transfer (KT): Assist Policy in KT sessions to ensure accurate interpretation of Japanese data and adherence to local policies by trainers and operators.
   2. Training Localization: Localize training materials and create targeted supplements for Japanese Operations, using high-impact examples to maximize learning efficacy.
   3. SME Consultation: Provide real-time consultation to Operations on complex, ambiguous Japanese language cases to reduce mislabeling and maximize output quality.
   4. Workflow Optimization: Analyze Japanese queue bottlenecks and quality trends to propose initiatives for improved labeling throughput and efficiency.
3. Quality, Audit, and Performance
   1. Audit Support and Dispute Resolution: Provide real-time translation and interpretation support to Audit and Quality teams for accurate resolution of Japanese-language labeling disputes.
   2. Quality Standard Setting: Partner with the Quality Team to define quality metrics and standards accommodating the unique linguistic and regulatory complexity of the Tokyo dataset.
   3. Impact Reporting: Track the effectiveness of new policies and training, reporting on the quality impact of linguistic errors to reduce labeling defects on Japanese-specific queues.
   4. Key Policy Insight: Actively document and share key policy insights and error patterns from the Tokyo market with the broader Policy Team to improve policy formulation and complexity handling.

Required Qualification

1. Language Proficiency: Requires Native/near-native Japanese fluency (JLPT N1 or equivalent) and professional working proficiency in English.
2. Local Knowledge: Requires strong, practical understanding of Japanese local context, culture, and public signage/traffic regulations in major metropolitan areas, especially Tokyo.
3. Experience: 3+ years of experience in translation, interpretation, or localization, ideally within a similar project in nature.
4. Skills: Proven analytical skills, ability to distill complex information into clear, actionable policies

Desired Requirement

1. Prior experience supporting data labeling, QA, or policy teams in a large-scale operational environment.
2. Experience working with or providing product-based feedback.
3. Proficiency in creating and maintaining formal business documentation, such as policies and training manuals.

Other requirement

1. Required to collaborate effectively with the Hyderabad team, including accommodating overlapping shift hours.
2. Flexible Location: Must adhere to the hiring manager's requirements regarding the work setting (remote‑WFH).
3. Comprehensive Accountability: Hold end-to-end accountability and ownership for the Japanese market, driving all relevant outcomes.