lead software engineer (itsm it service operations and resilience lead)

RecruitFirst Pte Ltd; Malaysia; On-site; MYR 200,000 - 250,000; Full time

Job summary

A recruitment agency in Malaysia is seeking a Lead Software Engineer to drive the evolution of IT operations through automation and engineering. The role focuses on enhancing operational resilience, streamlining IT service management, and developing predictive IT operations in collaboration with various IT teams. Applicants should have a Bachelor's Degree in Computer Science or similar, along with 5+ years of experience in IT operations and strong familiarity with ITIL frameworks and ITSM tools. Competitive salary between MYR 10,000 and MYR 17,000 per month.

Qualifications

• 5+ years of experience in IT operations or substantial exposure to ITSM processes and tooling.
• Strong understanding of ITIL framework and ITSM best practices; ITIL v3/v4 certification is preferred.
• Hands-on experience with automation tools, scripting, and AI/ML technologies relevant to IT operations.

Responsibilities

• Spearhead the evolution of IT operations through intelligent automation.
• Enhance operational resilience and streamline IT service management processes.
• Develop self-healing, predictive IT operations in collaboration with diverse IT teams.

Skills

ITIL framework

ITSM processes

Automation tools

Scripting

AI/ML technologies

ServiceNow

Problem-solving

Communication

Stakeholder management

Education

Bachelor’s Degree in Computer Science, Engineering, or related field

Tools

ServiceNow

BMC Remedy

Splunk

Grafana

AWS

Azure

GCP

Job description

lead software engineer (itsm it service operations and resilience lead)

What requirements you'll need to be eligible

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 5+ years of experience in IT operations or substantial exposure to ITSM processes and tooling.
• Strong understanding of ITIL framework and ITSM best practices; ITIL v3/v4 certification is preferred.
• Hands-on experience with automation tools, scripting, and AI/ML technologies relevant to IT operations.
• Proficient with ITSM platforms such as ServiceNow, BMC Remedy, or similar tools.
• Demonstrated ability to mentor technical teams and lead cross‑functional collaboration.
• Excellent problem‑solving, communication, and stakeholder management skills.
• Experience with monitoring and observability platforms like Splunk, Grafana, ScienceLogic, or equivalent (advantageous).
• Familiarity with CI/CD pipelines, GitOps practices, cloud platforms (AWS, Azure, GCP), and Infrastructure‑as‑Code (IaC) tools (advantageous).
• Proficiency with AI/ML frameworks and tools (e.g., TensorFlow, scikit‑learn, LangChain, OpenAI APIs) is a strong advantage.
• A passion for innovation and continuous improvement.

What you’ll be doing on the job

My client is looking for a technically strong and innovative Lead Software Engineer to spearhead the evolution of our IT operations through intelligent automation and hands‑on engineering.

This role is pivotal in enhancing operational resilience, streamlining IT service management processes, and developing the next generation of self‑healing, predictive IT operations in close collaboration with diverse IT teams.

Contract

MYR 2,200 - MYR 2,800 /Month

Full-Time

MYR 10,000 - MYR 17,000 /Month