Lead Management Specialist II - Inbound & Qualification

Zebra Technologies; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology solutions provider in Penang is looking for a Lead Management II to centralize customer inquiries and manage pre-sales leads. This role involves following up on marketing campaigns, qualifying customer leads, and supporting sales teams with updated information. The ideal candidate will have 2-5 years of experience in customer or sales support, strong problem-solving skills, and excellent communication abilities. This position promotes a collaborative culture focused on delivering quality customer service.

Qualifications

• 2-5 years experience in customer support, marketing or sales support required.
• Strong interpersonal and verbal communication skills required.
• Ability to understand and manage customer inquiries effectively.

Responsibilities

• Handle inbound (pre)sales related calls, chats, web inquiries, and emails.
• Follow-up on marketing campaigns and conduct data verification calls.
• Provide daily quality reporting and maintain accuracy.

Skills

Team worker

Action oriented

Customer focused

Results driven

Strong problem solving

Excellent time and task management

Ability to multitask

CRM/PRM knowledge

Excel/PowerPoint

Strong communications skills

Negotiation skills

Multilingual

Education

BA/BS degree or equivalent work experience

Tools

CRM systems

Microsoft Excel

Microsoft PowerPoint

Job description

A leading technology solutions provider in Penang is looking for a Lead Management II to centralize customer inquiries and manage pre-sales leads. This role involves following up on marketing campaigns, qualifying customer leads, and supporting sales teams with updated information. The ideal candidate will have 2-5 years of experience in customer or sales support, strong problem-solving skills, and excellent communication abilities. This position promotes a collaborative culture focused on delivering quality customer service.