Korean-Speaking Call Center Agent

Startek; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading call center service provider is looking for a Call Centre Agent in Malaysia. The role involves handling inbound and outbound calls, assisting customers with inquiries, and ensuring a positive experience. Candidates should possess excellent communication skills, problem-solving abilities, and an ability to thrive in a fast-paced environment. Flexibility in working shifts is required. This position offers a dynamic workplace focused on customer satisfaction.

Qualifications

• Previous experience in customer service or a call centre environment is preferred.
• Strong ability to handle stressful situations and remain calm.

Responsibilities

• Answer incoming calls and respond to customer queries.
• Handle customer complaints and provide appropriate solutions.
• Maintain a thorough understanding of company products and services.
• Process customer requests, orders, and transactions.
• Document all call information accurately in the system.
• Meet or exceed performance targets for customer satisfaction.
• Collaborate with team members to improve service processes.

Skills

Communication skills

Problem-solving abilities

Active listening

Tools

CRM software

Job description

A leading call center service provider is looking for a Call Centre Agent in Malaysia. The role involves handling inbound and outbound calls, assisting customers with inquiries, and ensuring a positive experience. Candidates should possess excellent communication skills, problem-solving abilities, and an ability to thrive in a fast-paced environment. Flexibility in working shifts is required. This position offers a dynamic workplace focused on customer satisfaction.