Key Account Manager

Volo Active Resources; Petaling Jaya; Hybrid; MYR 176,000 - 255,000; Full time

Job summary

A healthcare solutions provider is seeking a Key Account Manager (KAM) – Group Hospitals to oversee strategic partnerships with hospital groups across Malaysia. In this role, you will drive revenue growth, manage contracts and tenders, and enhance product visibility. Candidates must have at least 5 years of experience in key account management, preferably within the healthcare sector, alongside strong negotiation and relationship management skills. Flexibility for fieldwork and travel is essential.

Qualifications

• Minimum 5 years of sales or key account management experience.
• Proven track record managing hospital groups or large healthcare accounts in Malaysia.
• Background in medical devices, healthcare supplies, or pharmaceuticals preferred.

Responsibilities

• Manage group hospital accounts at corporate and hospital levels.
• Develop and execute strategic account plans.
• Lead tender submissions, contract negotiations, and pricing strategies.

Skills

Negotiation skills

Relationship management

Strategic thinking

Excellent communication

Analytical mindset

Education

Degree in Business, Marketing, Life Sciences, or related field

Tools

CRM software

MS Office

Job description

We are looking for a Key Account Manager (KAM) – Group Hospitals to manage and grow strategic relationships with hospital groups across Malaysia. This role is responsible for driving revenue growth, securing contracts/tenders, and expanding product penetration. You will be the primary commercial interface with group‑level stakeholders and work closely with internal teams to deliver results.

Responsibilities

• Manage group hospital accounts at corporate and hospital levels
• Develop and execute strategic account plans
• Build strong relationships with procurement, clinicians, and nursing leaders
• Achieve and exceed annual sales and margin targets
• Lead tender submissions, contract negotiations, and pricing strategies
• Identify opportunities for new product introductions and competitor conversions
• Coordinate product evaluations, clinical trials, and in‑service training
• Collaborate with operations, regulatory, finance, and supply chain teams
• Maintain accurate CRM records, forecasts, and account documentation
• Prepare regular sales forecasts, performance reports, and market intelligence

Requirements

Education & Experience

• Degree in Business, Marketing, Life Sciences, or related field
• Minimum 5 years of sales or key account management experience
• Proven track record managing hospital groups or large healthcare accounts in Malaysia
• Background in medical devices, healthcare supplies, or pharmaceuticals preferred
• Strong negotiation and relationship management skills
• Strategic thinking with execution capability
• Excellent communication and presentation skills
• Solid understanding of hospital procurement and tender processes
• Analytical mindset with financial and margin awareness
• Proficient in CRM and MS Office

Personal Attributes

• Results‑driven and commercially focused
• Resilient, adaptable, and proactive
• Strong ownership mindset
• Team player with cross‑functional leadership skills

Working Conditions

• Field‑based role with frequent travel to hospitals
• Occasional evening or weekend work during tenders or negotiations
• High level of autonomy and responsibility

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a key account manager?
• How many years' experience do you have with forecasting for businesses?
• Have you worked in a role which requires experience with product pricing and costing strategy?
• Do you have experience in a sales role?
• Do you have experience in a role which requires relationship management experience?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

Featured jobs

• TYCOON ASIA PACIFIC (MALAYSIA) SDN. BHD. – Selangor, MY
• 9d ago
• Key Account Manager (Sales)
• 20d ago
• Business Development Manager
• TOP-A PLASTIC SDN. BHD. – Selangor, MY
• 14d ago
• What can I earn as a Key Account Manager