Key Account Manager

Philips Iberica SAU; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global health technology company is looking for a Key Account Manager based in Kuala Lumpur. The successful candidate will be responsible for building strategic account partnerships and leading cross-functional teams to ensure customer satisfaction. Ideal candidates will have 7–10 years of experience in Key Account Management, with strong analytical and operational skills. The company values in-person collaboration, requiring onsite presence at least three days a week.

Qualifications

• 7–10 years in Key Account Management or Commercial Excellence.
• Expertise in forecasting, pipeline management, and performance reporting.
• Knowledge of Lean/continuous improvement principles.

Responsibilities

• Build long-term customer relationships and align account plans.
• Orchestrate cross-functional teams to deliver unified customer experience.
• Manage forecasting, pipeline reviews, and performance reporting.
• Apply Lean principles to enhance process execution quality.
• Execute trade promotions and manage operational risks.

Skills

Analytical skills

Operational management skills

Stakeholder management

Problem-solving abilities

Customer-centric mindset

Relationship-building skills

Job description

Key Account Manager

Job Description

Job title: Key Account Manager

Your role:

• Strategic Account Partnership – Build long-term customer relationships, align account plans with portfolio strategy, and drive value creation.
• Cross-Functional Coordination – Orchestrate Sales, Marketing, Service, Supply Chain, and Finance teams to deliver a unified customer experience.
• Commercial Process Leadership – Manage forecasting, pipeline reviews, performance reporting, and margin realization with strong governance.
• Operational Excellence – Apply Lean/continuous improvement to simplify processes, enhance visibility, and improve execution quality.
• Market & Segment Support – Execute trade promotions, distribution expansion, and funnel hygiene across Personal Health and Health Systems.
• Insights & Risk Management – Provide data-driven recommendations, monitor sales/margin outcomes, and manage operational risks (credit, supply, delivery).

You're the right fit if:

• Strong analytical and operational management skills
• Forecasting, pipeline management, and performance reporting expertise
• Lean/continuous improvement knowledge
• Excellent stakeholder management, communication, and problem‑solving abilities
• Customer‑centric mindset with relationship‑building skills

7–10 years in Key Account Management or Commercial Excellence

How we work together

We believe that we are better together than apart. For our office‑based teams, this means working in‑person at least 3 days per week.

Onsite roles require full‑time presence in the company’s facilities.

Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business
• Discover our rich and exciting history
• Learn more about our purpose

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.