IT Support Specialist: Remote & Onsite Tech Help

Mypoint Marketing; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A marketing firm in Puchong is seeking an IT Technical Support professional to provide support services to clients and internal business teams. Responsibilities include troubleshooting, training, and ensuring high-quality service delivery. The ideal candidate possesses strong communication skills, particularly in Mandarin, and relevant academic qualifications. Additional benefits include accommodations, training opportunities, and statutory contributions. Join a supportive environment focused on career growth.

Benefits

Office location near LRT station

Accommodation provided

5 working days per week

Job training provided

Statutory EPF, SOCSO, EIS

Onsite allowance

Company annual trip and team bonding

Good working environment

Career prospect and professional growth

Laptop/desktop, personal smartphone, and internet data provided

Qualifications

• Strong communication skills in Mandarin.
• Exhibit strong negotiation and problem-solving skills.
• Computer literate and numerate.
• Basic IT knowledge or computer-related skills.
• Strong teamwork skills, ability to work independently.

Responsibilities

• Provide a high-quality support service to clients and internal teams via various channels.
• Carry out product support and training, both software and hardware.
• Provide onsite service, including installation and training.
• Assist with resolutions of technical issues and provide recommendations.
• Responsible for onsite troubleshooting, repair services, and upgrading hardware.

Skills

IT Technical Support

Communication Skills

Problem-Solving Skills

Negotiation Skills

Education

SPM/Diploma/Degree or higher in relevant fields

Tools

Accounting software

POS systems

Job description

A marketing firm in Puchong is seeking an IT Technical Support professional to provide support services to clients and internal business teams. Responsibilities include troubleshooting, training, and ensuring high-quality service delivery. The ideal candidate possesses strong communication skills, particularly in Mandarin, and relevant academic qualifications. Additional benefits include accommodations, training opportunities, and statutory contributions. Join a supportive environment focused on career growth.