IT Support Engineer (L1)

Lucidth Systems Sdn Bhd; Selangor; On-site; MYR 30,000 - 42,000; Full time

Job summary

A tech startup in Malaysia seeks an IT Support Specialist to provide front-line support for customers. Responsibilities include travelling to customer sites, maintaining IT environments, and monitoring systems. Candidates should have at least 2 years of experience in IT support, be fluent in English, Mandarin, and Malay, and possess a positive attitude. Opportunities for bonuses are based on performance. This role offers a dynamic environment for growth and collaboration.

Benefits

Annual performance bonus

Work-life balance

Qualifications

• Minimum 2 years experience in IT Support.
• Good communication skills and positive attitude.
• Ability to work independently and in a team.

Responsibilities

• Act as the front line support for end customers.
• Travel to customers' premises for on-site support.
• Monitor and maintain the IT operating environment.

Skills

Network traffic understanding

IT knowledge domains

Windows Administration

Microsoft 365 administration

Technical support experience

Fluent in English

Fluent in Mandarin

Fluent in Malay

Tools

Monitoring tools

Ticketing systems

Job description

Founded by experienced technical individuals, we are a tech startup located in Petaling Jaya. Our primary focus is to provide high-quality Managed Services to our customers.

The standard operating hours for the role is 9am-6pm, Monday to Friday.

Responsibilities

• Act as the front line support for end customers.
• Travel to customers' premises to provide on-site support.
• Keep the customers' documentation up to date.
• Monitor the customers' IT operating environment, endpoints, servers, network devices and so on.
• Maintain the customers' IT operating environment to a healthy state by adhering to procedures provided.
• Support any Microsoft 365 related issues stemmed from the customers' environment.
• Work on any ad-hoc tasks provided.

Technical Skills Required

• Understand how network traffic flows to internal and external endpoints according to the OSI Model.
• Basic understanding of common IT knowledge domains such as networking, operating systems, common commands, hardware, storage, backup & recovery, security, virtualizations.
• Familiarity with Windows Administration & Active Directory / Entra ID & DS.
• Experience administering Microsoft 365 applications.
• Minimum 2 years experience in IT Support or proven equivalent.

Non-Technical Skills and Requirements

• Good work ethics and communication skills. (Respectful, Responsible, Reliable, and have Good Integrity)
• Positive attitude and willingness to learn.
• Good teamwork and collaboration.
• Ability to work independently with minimal supervision.
• Punctuality and good time management.
• Must be fluent in English, Mandarin, and Malay.
• Own a car, have a valid driving license, and is fit to drive.
• Ability to work outside normal working hours occasionally. (Will be paid OT)
• Able to carry basic IT equipment.

Preferred Qualifications and Skills

• Certifications such as CompTIA A+ or CCNA.
• Fundamental knowledge of cloud concepts.
• Experience self-hosting and maintaining FOSS projects.
• Familiarity with MacOS and Linux administration.
• Experience with monitoring tools.
• Experience with ticketing systems.

We strive to provide at least one month of bonus to our employees every year, which can be higher depending on performance.

If deemed a good match, academic qualifications such as degrees and diplomas are not required.

We do not ask for bank or credit card details when applying, and we do not transfer any money. Report suspicious job ads.