IT Support Consultant - DDS

Ørsted; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading renewable energy company in Kuala Lumpur is seeking an IT Support professional to deliver onsite support for hardware and software issues. The ideal candidate will have IT qualifications and experience in a large international organization. Responsibilities include configuring IT equipment for new joiners and managing service requests. Proficiency in English is essential, and knowledge of Mandarin is a plus.

Qualifications

• Hold a relevant IT qualification (e.g. IT Supporter, Data Technician).
• Experience in onsite IT support within a large, international organisation.
• Confident in supporting Windows 10/11, Microsoft 365, and mobile platforms.

Responsibilities

• Deliver onsite support for hardware and software-related issues.
• Prepare and configure IT equipment for new joiners.
• Handle incidents and service requests via IT service management system.

Skills

Onsite IT support

Windows 10/11 support

Microsoft 365 support

Communication in English

SCCM knowledge

Intune knowledge

Education

IT Supporter or equivalent

Job description

Overview

Join us in this role where you’ll supporting a digitally empowered workforce.

Welcome to Service Operation APAC
You’ll be part of Digital Device Support APAC where you, together with your colleagues, will be responsible for providing first- and second-line onsite IT support, managing IT user equipment, and ensuring a high level of user satisfaction. You’ll work closely with local and global teams to align with Ørsted’s IT governance and standards.

As a team, we play a key role in ensuring seamless IT operations for our colleagues across the region

You’ll play an important role in:

• deliver onsite support for hardware and software-related issues, including walk-in support for both local and international users
• prepare and configure IT equipment for new joiners and relocations
• support the establishment and relocation of office setups
• handle incidents and service requests via our IT service management system
• manage local telecommunications contracts and hardware (e.g. mobile phones, landlines)
• ensure compliance with global IT policies and contribute to continuous service improvement.

To succeed in the role, you:

• hold a relevant IT qualification (e.g. IT Supporter, Data Technician, or equivalent)
• have experience in onsite IT support within a large, international organisation
• are confident in supporting Windows 10/11, Microsoft 365, and mobile platforms (iOS/Android)
• are familiar with SCCM, Intune, and standard imaging processes
• are self-driven and capable of working independently across multiple APAC locations
• communicate fluently in English, both written and spoken. Proficiency in Mandarin Chinese will be considered an advantage, due to regional collaboration needs.

Maybe you’ve read the above and can see you have some transferable skills, even though they don’t quite match all the points. If you think you can bring something to the team, we still encourage you to apply.

Shape the future with us
Send your application to us as soon as possible. We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we’ve found the right candidate.

As an applicant or employee, you may request reasonable work and position accommodation or adjustments via [e-mail].

Please note that you’re expected to do some travelling in relation to your work.