IT Specialist

Ansa Digital Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

An IT solutions provider in Kuala Lumpur seeks an IT Specialist to ensure stability and security of IT systems. Responsibilities include hands-on support for IT devices, system administration, and cybersecurity. The ideal candidate has 5+ years in IT roles, proficiency in Windows and Linux systems, and cloud services management experience. Strong problem-solving and communication skills are essential. This position supports resilience through disaster recovery and compliance with IT policies.

Qualifications

• Minimum 5 years of hands-on experience in IT support and system administration.
• Strong working knowledge of Windows OS and endpoint security management.
• Experience with network security, including firewalls and VPNs.

Responsibilities

• Provide end-user and infrastructure support for IT devices.
• Administer Windows and manage network infrastructure.
• Monitor security logs and conduct vulnerability assessments.

Skills

IT support

System administration

Cybersecurity

Network security

Ubuntu Server

Cloud management

Education

Bachelor’s Degree in Information Technology or related field

Tools

Windows OS

Linux

VPNs

Firewalls

Cloud services

Job description

Position Overview

The IT Specialist ensures the stability, security, and reliable operation of the organization’s IT systems and infrastructure. This role supports daily business operations through hands-on IT support, system and network administration, cybersecurity controls, cloud services management, and disaster recovery readiness, while ensuring system availability, data protection, and compliance with internal policies and industry best practices.

Key Responsibilities

• IT Operations & Technical Support
  • Provide end-user and infrastructure support for desktops, laptops, servers, and peripherals.
  • Troubleshoot hardware, software, system, and network issues to ensure minimal downtime and service disruption.
  • Perform routine maintenance, upgrades, and system health checks.
• Systems & Network Administration
  • Administer and maintain Windows operating systems, including patch management and endpoint security controls.
  • Manage and secure network infrastructure such as firewalls, VPNs, broadband connectivity, VLANs, and managed switches.
  • Ensure network performance, reliability, and protection against unauthorized access.
• Cybersecurity & Risk Management
  • Monitor security logs, alerts, and system activity to detect and respond to threats.
  • Conduct vulnerability assessments and support incident response activities.
  • Implement and enforce IT security policies, controls, and best practices.
  • Stay informed on emerging cyber threats and apply preventive measures accordingly.
• Linux & Cloud Infrastructure Management
  • Deploy, manage, and secure Ubuntu Linux servers.
  • Provision, monitor, and secure cloud-based servers and services.
  • Implement access control, encryption, monitoring, and backup strategies in cloud environments.
• Backup & Disaster Recovery
  • Implement and maintain backup solutions for on-premise and cloud systems.
  • Support disaster recovery planning and testing to meet RPO and RTO requirements.
  • Maintain documentation related to backup schedules, recovery procedures, and system configurations.
• Documentation & Collaboration
  • Maintain accurate IT documentation, SOPs, and configuration records.
  • Work closely with internal teams to support operational and business requirements.
  • Provide basic IT security awareness and guidance to users when required.

Requirements

• Minimum 5 years of hands-on experience in IT support, system administration, and cybersecurity.
• Strong working knowledge of:
  • Windows OS and endpoint security management
  • Network security, including firewalls, VPNs, VLANs, and managed switches
  • Ubuntu Server administration and maintenance
  • Cloud server management
• Experience with backup solutions and disaster recovery planning.
• Solid understanding of cybersecurity best practices, including vulnerability management and incident response.
• Strong problem-solving, communication, and technical documentation skills.
• Ability to work independently, prioritize tasks, and manage multiple IT responsibilities effectively.

Education

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.

Personal Attributes

• Strong sense of responsibility and ownership in managing IT systems and security.
• Detail-oriented with a structured and proactive approach to problem-solving.
• Able to remain calm and responsive during system incidents or security events.
• Professional communicator with the ability to collaborate across teams and support business users effectively.