IT Service Delivery Lead – End-to-End Projects (On-site PJ)

Capcon; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A Malaysian tech firm is looking for a Service Delivery Manager to lead software engineering teams and manage project delivery. The candidate should have at least 3 years of experience in project management, possess a strong understanding of ITIL principles, and demonstrate excellent leadership skills. This role requires on-site presence in Petaling Jaya and focuses on ensuring service delivery performance meets customer expectations and quality standards.

Qualifications

• Minimum 3 years of experience in a Project Manager or Delivery Manager role.
• Experience leading a team for external clients.
• In-depth knowledge of ITIL principles and service delivery.

Responsibilities

• Lead a software engineering team, overseeing recruitment and training.
• Manage end-to-end project delivery, ensuring quality standards.
• Handle critical incidents and provide reports on service performance.
• Collaborate with technical partners on software and security standards.

Skills

Project management

Incident management

Service delivery

Communication with 3rd parties

Leadership

Job description

A Malaysian tech firm is looking for a Service Delivery Manager to lead software engineering teams and manage project delivery. The candidate should have at least 3 years of experience in project management, possess a strong understanding of ITIL principles, and demonstrate excellent leadership skills. This role requires on-site presence in Petaling Jaya and focuses on ensuring service delivery performance meets customer expectations and quality standards.