IT Manager

Jobstreet Malaysia; Seberang Perai; On-site; MYR 100,000 - 130,000; Full time

Job summary

A leading technology firm is seeking an experienced IT Manager in Penang to lead their IT team in enhancing operational efficiencies of IT infrastructure. The ideal candidate will have a degree in Computer Science, over 8 years of experience in a manufacturing setting, and must be fluent in English, Bahasa Melayu, and Mandarin. Responsibilities include overseeing system monitoring, vendor negotiations, and providing ERP support. This role ensures that IT effectively meets current and future business requirements.

Qualifications

• Degree in Computer Science or a related field with professional certifications as a plus.
• Over 8 years of experience in a manufacturing company with ERP exposure.
• Fluency in English, Bahasa Melayu, and Mandarin.

Responsibilities

• Lead IT team in improving IT infrastructure efficiencies.
• Ensure the infrastructure supports business requirements.
• Oversee monitoring, updates, and configurations for infrastructure health.
• Prepare technical documentation and maintain system manuals.
• Support ERP systems and ensure compliance with quality standards.
• Mentor IT team members to enhance technical skills.

Skills

Analytical skills

Problem-solving skills

Team leadership

Vendor negotiation

Technical documentation

ERP system support

Education

Degree or Diploma in Computer Science, Information Technology

Tools

Microsoft AX system

Globodox

Job description

Overview

Lead IT team in analysing and recommending improvements to the overall operational efficiencies of IT infrastructure (Network, Server, Cloud Systems, Storage, Backup, etc.). To ensure IT infrastructure ready to support current and future business requirements. Lead IT team to ensure proactively addressing user requests, identify and troubleshoot problems, and provide timely advice to meet user requirements, ensuring smooth operation of end-user systems and their availability. Oversee daily monitoring, patch updates, configuration reviews, and hardware replacements as necessary to maintain infrastructure health and performance. Liaise and negotiate with vendors to ensure all projects, services, and tasks are implemented according to agreed time frame, specifications and costing. Prepare and maintain technical documentation, system manuals, workflow processes, procedures, and guidelines in line with established SOPs. Ensure timely completion of new equipment setups or configuration changes according to maintenance schedules or recommended updates. Conduct effective Program and System Integration Testing, gathering feedback and validating revisions, ensuring systems meet operational requirements. Support ERP system (Microsoft AX system) and document management software (Globodox) for production related procedures, ensuring compliance and alignment with quality standards. Assist all areas of IT infrastructure for continuous and smooth operations within the IT department. Mentor and develop the IT team to enhance their technical skills and promote effective teamwork, ensuring alignment with business objectives. Perform additional tasks or assignments as directed by management, adapting to evolving business needs.

Responsibilities

• Lead IT team in analysing and recommending improvements to the overall operational efficiencies of IT infrastructure (Network, Server, Cloud Systems, Storage, Backup, etc.).
• Ensure IT infrastructure ready to support current and future business requirements.
• Lead IT team to ensure proactively addressing user requests, identify and troubleshoot problems, and provide timely advice to meet user requirements, ensuring smooth operation of end-user systems and their availability.
• Oversee daily monitoring, patch updates, configuration reviews, and hardware replacements as necessary to maintain infrastructure health and performance.
• Liaise and negotiate with vendors to ensure all projects, services, and tasks are implemented according to agreed time frame, specifications and costing.
• Prepare and maintain technical documentation, system manuals, workflow processes, procedures, and guidelines in line with established SOPs.
• Ensure timely completion of new equipment setups or configuration changes according to maintenance schedules or recommended updates.
• Conduct effective Program and System Integration Testing, gathering feedback and validating revisions, ensuring systems meet operational requirements.
• Support ERP system (Microsoft AX system) and document management software (Globodox) for production related procedures, ensuring compliance and alignment with quality standards.
• Assist all areas of IT infrastructure for continuous and smooth operations within the IT department.
• Mentor and develop the IT team to enhance their technical skills and promote effective teamwork, ensuring alignment with business objectives.
• Perform additional tasks or assignments as directed by management, adapting to evolving business needs.

Qualifications

• Degree or Diploma in Computer Science, Information Technology, or a related field, with professional IT certifications being a plus.
• A minimum of 8 years of working experience in a manufacturing company, with relevant exposure to ERP systems in the field.
• Strong analytical and problem-solving skills, with a track record of diagnosing and resolving software and hardware issues in a manufacturing context.
• Fluent in English, Bahasa Melayu, Mandarin to effectively communicate with Mandarin-speaking clients.