IT EXPERT (SENIOR LEVEL)

PERSOL; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading IT service provider in Kuala Lumpur is seeking an experienced IT Administrator to manage IT support tasks, maintain networks and servers, and lead RPA automation projects. The role requires troubleshooting skills, vendor liaison, and involvement in business continuity planning. A diploma or degree in computing and at least 3 years in a server/network environment are essential. Opportunities for growth in a dynamic IT landscape are offered.

Qualifications

• Minimum 3 years experience in a servers/network environment.
• Experience with RPA automation, particularly Power Automate.

Responsibilities

• Provide IT support and management reporting.
• Maintain servers, office network, and telecommunication devices.
• Troubleshoot IT issues for local and overseas users.
• Liaise with vendors for hardware and software procurement.
• Assist in business continuity planning related to IT infrastructure.

Skills

Active Directory management

Microsoft Office 365

Technical support

RPA Automation

Network maintenance

Education

Diploma/Degree in Computing, Computer Science, Information Technology

Job description

• Provide support in IT-related analysis and management reporting as required
• Manage and maintain Active Directory account & Microsoft Office 365
• Maintain the servers, office network, office telecommunication devices (including desk phones), photocopier and overall IT infrastructure of the company
• Perform software and hardware installation and configuration, PC/Server maintenance
• Provide first-hand technical support and troubleshooting to resolve IT issues encounter by users both locally and in overseas subsidiary
• Liaise with vendors on all hardware & software procurement
• Maintain proper documentation and record of system, hardware & software
• Work closely with Japan Headquarters and AEC on issues with in-house system and IT projects
• Design and implement (RPA/Macro/Coding) for data/task automation
• An information security representative such as dealing with information security accidents, handling of information devices, technical control of confidential information
• Provide first-hand IT technical support and on-site assistance in the event of a power outage or electricity failure
• Business Continuity planning in relating to IT infrastructure
• Liaise with local IT vendor, telecommunication operators such as TM and TIME
• Support on all IT related agreement/contract renewal/new proposal
• To assist in the annual BP costing and planning process

MUST TO HAVE:

• Diploma / Degree in Computing, Computer Science, Information Technology or equivalent
• At least 3 years in servers / network environment
• RPA Automation (Project related 70%) - Power Automate