IT Coordinator Asia Pacific

Wilhelmsen; Remote; MYR 100,000 - 150,000; Full time

Job summary

A global maritime company in Kuala Lumpur is seeking an IT Support professional. You will provide remote IT support to Singapore and other APAC locations, handling applications and network management. Your responsibilities will include assisting the 1st Line support team, resolving reported incidents, and ensuring timely support. Ideal candidates should have a proactive attitude and experience in IT governance. This role offers a dynamic work environment with opportunities for growth and collaboration.

Qualifications

• Experience providing remote IT support.
• Ability to troubleshoot technical challenges.
• Strong communication skills for liaising with teams.

Responsibilities

• Ensure local support to applications and network management.
• Assist 1st Line support team when required.
• Resolution and follow-up of incidents reported.

Skills

Proactive attitude

IT governance

Network management

Server management

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

About Us

Wilhelmsen is a global maritime industry group founded in 1861. We have the biggest maritime network in the world, with a presence in over 540 offices globally. Our mission is to shape the maritime industry by delivering innovation, sustainability and unparalleled customer experiences to enable global trade and a more sustainable future. We serve over half of the worldwide merchant fleet with products and services, and supply crew and technical management for some of the most complex vessels in the world.

Global Business Services (GBS) is an in-house service provider specializing in HR, Finance and Technology for Wilhelmsen - providing high quality, scalable, reliable solutions that drive efficiency, enhance customer experience and cost‑efficient business support services

Job Title

Who you will report to

Reporting to the IT Manager – AMB & APAC.

Who We Are Looking For

We are looking for a proactive IT Support professional to join a dynamic work environment, providing remote IT support to Singapore and other APAC locations. In this role, you will tackle diverse technical challenges and help keep our systems running smoothly.

The Role:

Experience a dynamic work environment where no two days are the same. You will provide IT support remotely to Singapore and to our other APAC locations and will have the following main responsibilities:

What you will work on

• Ensure local support to applications, network management, server management, order fulfilment, IT governance, and security.
• Assist 1st Line support team if or when required, identify recurring issues/problems and automation opportunities, and report to IT Manager.
• Resolution and follow‑up of incidents reported to 2nd & 3rd Line support.
• Order and secure facilities, equipment & supplies required to provide services.
• Follow up with the local vendor, identify needs and renewal cycle, and liaise with stakeholders.
• Ensure all incidents and requests are registered in the global helpdesk system and are handled according to Global Business Solution - Service Level Agreement principles and guidelines.
• Identify needs, arrange training, and liaise with the Tech teams through online