IT Business Analyst

L'Oréal; Petaling Jaya; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading global beauty company is seeking a Business Analyst with 8-10 years of experience in the FMCG industry. The ideal candidate will gather business requirements, analyze processes for improvements, and liaise between various stakeholders and technical teams. Proficiency in agile methodologies and tools like Jira is essential. This position requires strong analytical thinking, communication skills, and a proactive approach to stakeholder management.

Qualifications

• Bachelor's degree in Business Administration, Information Technology, or related field.
• 8-10 years of experience as a Business Analyst in an FMCG environment.
• Strong understanding of software development lifecycle and agile methodologies.

Responsibilities

• Collaborate with stakeholders to gather and analyze business requirements.
• Analyze processes to identify inefficiencies and recommend improvements.
• Act as a liaison between business units and IT teams.

Skills

Analytical thinking

Stakeholder management

Problem-solving

Communication skills

Adaptability

Education

Bachelor's degree in Business Administration or IT

8-10 years of experience in Business Analysis

Tools

Jira

Azure DevOps

Confluence

Job description

Key Responsibilities

• Requirements Gathering & Analysis
  • Collaborate with business stakeholders to elicit, document, and analyze business requirements for IT projects and initiatives
  • Conduct workshops, interviews, and focus groups to understand current processes and future needs
  • Create detailed functional specifications, user stories, and acceptance criteria
  • Translate business requirements into clear technical specifications for development teams
• Process Improvement
  • Analyze existing business processes and workflows to identify inefficiencies and areas for optimization
  • Recommend technology solutions and process improvements that align with business strategy
  • Document current state (AS-IS) and future state (TO-BE) processes using appropriate modeling techniques
  • Develop business cases and ROI analyses for proposed solutions
• Stakeholder Management
  • Act as the primary liaison between business units and IT teams
  • Facilitate communication and manage expectations across diverse stakeholder groups
  • Present findings, recommendations, and project updates to leadership and stakeholders
  • Build strong relationships with business partners to understand their strategic objectives
• Solution Design & Implementation
  • Collaborate with technical teams to design solutions that meet business requirements
  • Participate in solution architecture discussions and provide business perspective
  • Support User Acceptance Testing (UAT) by developing test scenarios and validating results
  • Ensure solutions are delivered on time, within scope, and meet quality standards
• Data Analysis & Reporting
  • Analyze data to identify trends, patterns, and insights that inform business decisions
  • Create dashboards, reports, and visualizations to communicate findings effectively
  • Monitor key performance indicators (KPIs) and metrics to measure solution effectiveness
  • Provide analytical support for strategic initiatives and decision-making
• Documentation & Knowledge Management
  • Maintain comprehensive documentation including requirements, process flows, and system specifications
  • Create user guides, training materials, and knowledge base articles
  • Ensure documentation is accurate, up-to-date, and accessible to relevant stakeholders
  • Contribute to the continuous improvement of BA practices and methodologies

Required Qualifications

• Education & Experience
  • Bachelor's degree in Business Administration, Information Technology, Computer Science, or related field
  • 8-10 years of experience as a Business Analyst, preferably in an FMCG environment
  • Proven track record of successfully delivering IT projects from requirements through implementation
• Technical Skills
  • Strong understanding of software development lifecycle (SDLC) and agile methodologies (Scrum, Kanban)
  • Proficiency in business analysis tools and techniques (process modeling, use cases, user stories)
  • Experience with requirements management tools (e.g., Jira, Azure DevOps, Confluence)
• Professional Skills
  • Excellent analytical and problem‑solving abilities
  • Proactively manage and collaborate with key stakeholders
  • Strong written and verbal communication skills
  • Ability to translate complex technical concepts for non‑technical audiences
  • Exceptional attention to detail and organizational skills
  • Proven ability to manage multiple priorities and projects simultaneously

Preferred Qualifications

• Professional certification such as CBAP (Certified Business Analysis Professional), PMI-PBA, or similar
• Experience in Agile/Scrum environments with certification (CSM, CSPO)
• Knowledge of enterprise systems (SAP, SFCC, etc.)
• Exposure to emerging technologies (AI, automation, cloud solutions)
• Experience in the beauty, retail, or consumer goods industry

Key Competencies

• Analytical Thinking: Ability to break down complex problems and identify innovative solutions
• Stakeholder Management: Skilled at building relationships and managing diverse stakeholder expectations
• Adaptability: Comfortable working in a fast‑paced, dynamic environment with changing priorities
• Collaboration: Team player who works effectively across organizational boundaries
• Business Acumen: Understanding of business strategy and how technology enables business objectives
• Continuous Learning: Commitment to staying current with industry trends and best practices