IT Application Support

Warisan TC Holdings Bhd; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A technology solutions provider in Kuala Lumpur is seeking an Application Support Analyst responsible for day-to-day maintenance of application systems. The candidate will troubleshoot application issues, provide end-to-end support to business units, and ensure that system changes are well tested before implementation. A Bachelor's Degree in IT and at least 2 years of relevant experience are required. Strong communication skills and a good command of English are essential for this role.

Qualifications

• Minimum of 2 years working experience in IT application support.
• Strong command of written and spoken English.
• Knowledge in process/functional documentation.

Responsibilities

• Provide end-to-end application support to business units.
• Identify improvements to address recurring issues.
• Conduct application system training when required.

Skills

Communication

Problem-solving

Analytical skills

Interpersonal skills

Time management

Education

Bachelor’s Degree in IT or equivalent

Job description

Job Summary

As an Application Support Analyst, you will be responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues. Resolve errors or issues to meet the expectation of the business users within the SLA defined. Ensure changes to business systems are well tested and documented before deployment or implementation. You will also be the primary contact point with business users and act as liaison to work with internal/external IT support teams.

Job Responsibilities

• Responsible for providing end-to-end application support to business units by working closely with internal/external IT support teams.
• Identify improvement to address recurring issues to ensure issues are not repeated.
• Maintain strong understanding on the business process and system functionalities.
• Proactively identify potential issues and risks. Work with relevant parties to resolve them, or elevate them to the project/application management team.
• Conduct application system training to clients when required.
• Maintain a thorough knowledge and understanding of the organization SOP and adhere to all organizational standards.
• Respond to critical and urgent application service interruption even after office hours.
• Perform any other tasks or assignments as directed by the management from time to time.

Qualifications

• Minimum Bachelor’s Degree in IT or its equivalent.
• A minimum of 2 years working experience with a combination of IT application support, business process analysis.
• Excellent organization, communication and interpersonal skill.
• Ability to work under time pressure, manage multiple groups of users while maintaining a positive and patient attitude.
• Good problem solving and analytical skills.
• Strong command of English, both written and spoken.
• Knowledgeable with process/functional documentation.
• Self-motivated with attention to detail.