Inside Sales Representative, Based in Ipoh (req 8247)

Coherent; Ipoh; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global technology firm is seeking an Inside Sales Representative based in Ipoh to manage order booking, coordinate shipments, and support sales activities. The candidate should have a degree in Business Admin or related fields, plus 3 to 5 years of experience in customer service or sales support. Responsibilities include ensuring customer satisfaction, managing operational issues, and liaising with various departments to achieve corporate goals. Strong communication skills and familiarity with Oracle and Salesforce are preferred.

Qualifications

• Minimum 3 to 5 years in Customer Service, Order Management, or related fields.
• Understanding of revenue recognition rules and guidelines.
• Knowledge of incoterms and shipment practices.

Responsibilities

• Order booking accurately in Oracle to meet audit requirements.
• Coordinate shipments and resolve shipment issues.
• Provide sales support to Global RSM / KAM and Sales Representatives.
• Liaison with various departments for operational efficiency.
• Manage and resolve backlog issues including PO updates.

Skills

Excellent communication skills

Self-starter

Organizational skills

Education

Degree in Business Admin / Economics / Marketing

Tools

Microsoft Office

Oracle

Salesforce

Job description

Inside Sales Representative, Based in Ipoh (req 8247)

Order booking accurately in Oracle to meet audit requirements and revenue policies.

Coordinate shipments and resolve shipments issue where applicable with good understanding of incoterms.

Liaison and work closely with Sales, Marketing, Planning, Production, Finance, Shipping, Logistics and RMA.

Provide sales support to Global RSM / KAM and to Sales Representatives.

Must be able to understand, interpret and channel clear message, emails, order confirmation, shipment, customers’ requests, and delivery schedule precisely.

Review hub inventories and aging. Constantly liaise with customers for hub pull and work close with factories for hub replenishments.

Provide month end and quarter end support as needed to achieve corporate goals.

Trouble shooting all operational issues in relation with customers POs and provide solutions.

Attend and supports customers’ emails and requests professional and on timely manner. Ensure customers’ satisfactions and able to recognize and prioritize customers’ requests. Know when to elevate to correct channel and team. Always have urgency sense with escalation.

Manage and resolve backlog issues including order hold release, PO information update, update rescheduling files, purchase order requirements.

Participate in projects and goals to support Department and Corporate goals.

Job Requirement

Degree in Business Admin / Economics / Marketing and related fields.

Minimum 3 to 5 years in Customer Service, Order Management, Sales or Marketing Coordinator or Administrative or Executive, and working in complex environment.

Understanding of revenue recognition rules and guidelines.

Knowledge with incoterm and shipments practices.

Excellent communication skills – both written and oral.

Self-starter with the ability to thrive in a high energy, interrupt driven environment.

High level of productivity. Well organized and able to effectively handle multiple priorities and tasks.

Knowledge in Microsoft Office, Oracle and Salesforce are preferred.