Implementation Specialist

PERSOL; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading consulting firm in Kuala Lumpur seeks a candidate for a customer service role involving customer training, complaint management, and document translation. The ideal candidate should have a Bachelor’s degree in Computer Science or IT and 2-3 years of experience. Good communication skills are essential, and proficiency in Mandarin and Korean is an advantage. The role also entails maintaining accurate records and ensuring timely completion of tasks, contributing to service excellence.

Qualifications

• Minimum 2-3 years of working experience in relevant field.
• Possessing good communication and interpersonal skills is essential.
• Ability to converse in Mandarin and Korean will be added advantage.

Responsibilities

• Adhere to the company's management system and ensure timely completion of tasks.
• Conduct customer training and submit project completion reports promptly.
• Complete the relevant setup work per requirements.

Skills

Good communication and interpersonal skills

Ability to converse in Mandarin

Ability to converse in Korean

Education

Bachelor of Computer Science/Information Technology

Job description

• Compliance and Task Completion: Adhere to the company's management system, follow instructions, and ensure timely completion of assigned tasks.
• Customer Training and Service: Conduct customer training and provide services as required by the company, submitting project completion reports in a timely manner.
• Setting Work: Complete the relevant setup work according to the company's and customers' requirements.
• Customer Service: Perform customer service tasks as required by the company, maintain accurate records, and organize and file them promptly.
• Complaint Management: Address customer complaints patiently and ensure they are recorded and handled in a timely manner.
• Document Translation: Translate documents as needed to support the company's multilingual needs.
• End User Trainings: Develop and deliver training sessions for end users to ensure they are proficient in using the company's products or services.

Requirements

• Possess Bachelor of Computer Science/Information Technology
• Minimum 2-3 years of working experience in relevant field
• Good communication and interpersonal skills
• Able to converse in Mandarin and Korean will be added advantage.