Huawei APAC Artificial Intelligence Contact Center (AICC) Product Manager

Huawei Technologies (Malaysia) Sdn. Bhd; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading telecommunications firm is seeking a Product Manager for the AICC to establish sales goals and develop long-term product roadmaps. The ideal candidate will have a Bachelor's degree and at least 7 years in the Telecommunication or IT industry with a strong track record in product management. Responsibilities include customer engagement, market research, and participation in industry events. This role offers exciting opportunities to work with cutting-edge technologies in an international setting.

Benefits

Career growth opportunities

Work with latest innovations

Qualifications

• Minimum 7 years of working experience in Telecommunication or IT Industry.
• Previous experience in product management in the contact center or telecommunications industry is preferred.
• Track record of successfully managing and launching products or services from concept to market.

Responsibilities

• Establish sales goals and objectives for the sector.
• Engage with customers to gather feedback and address issues.
• Represent the company at industry events and customer meetings.

Skills

Product management

Communication skills

Market research

Customer engagement

Sales expertise

Education

Bachelor degree in Computer Science, Engineering, or Telecommunication

Tools

CRM systems

IVR systems

ACD systems

Workforce management tools

Job description

Huawei APAC Artificial Intelligence Contact Center (AICC) Product Manager

Responsibilities include:

• Establish sales goals and objectives for the sector and ensure delivery as per the business plan.
• Develop a long‑term sales and product portfolio roadmap to achieve competitive positioning and revenue objectives.
• Engage with customers to gather feedback, address issues, and gain insights for product improvement.
• Provide support to sales and customer success teams by offering product expertise and assistance as needed.
• Participate in RFx responses, tenders, presentations, consultations and commercial proposals by providing product information, value argumentation, bill of materials and tender solution designs.
• Serve as a subject matter expert for contact center products/services internally and externally.
• Represent the company at industry events, conferences, and customer meetings.
• Educate stakeholders about product features, benefits, and use cases.
• Conduct market research to identify customer needs, market trends, and competitive landscape in the contact center industry.

Qualifications:

• Bachelor degree in Computer Science, Engineering, Telecommunication or equivalent industry related experience.
• Minimum 7 years of working experience in Telecommunication or IT Industry.
• Previous experience in product management, preferably in the contact center or telecommunications industry.
• Track record of successfully managing and launching products or services from concept to market.
• Deep understanding of contact center operations, technologies and industry trends.
• Experience with contact center software such as CRM systems, IVR systems, ACD systems, and workforce management tools.
• Excellent written and verbal communication skills.
• Strong ability to learn, self‑manage, and work independently with minimum supervision.

What we can offer to you

An exciting opportunity to work with the latest innovations in telecommunications and IT technologies, within an international and fast‑growing organization. At Huawei, you will have excellent opportunities to learn, grow, and advance your career. We value, recognize, and reward ambition and talent.

About Huawei

At Huawei, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity. We believe that the impact of information and communications technology should be measured by how many people can benefit from it.

Huawei is a leading global ICT solutions provider. Through our dedication to customer‑centric innovation and strong partnerships, we have established end‑to‑end capabilities and strengths across carrier networks, enterprise, consumer, and cloud computing & AI fields. Our products and solutions have been deployed in over 180 countries, serving more than one third of the world’s population.

Huawei's vision is to enrich life through ICT technologies. By leveraging our experience and expertise in the ICT sector, we help bridge the digital divide by providing opportunities to enjoy broadband services, regardless of geographic location. Contributing to the sustainable development of society, the economy, and the environment, Huawei creates green solutions that enable customers to reduce power consumption, carbon emissions, and resource costs.