HR Operations Executive

Cognizant; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A global technology and consulting firm in Kuala Lumpur is seeking an HR Operations Executive. This role focuses on supporting Attendance and Time management processes and HR helpdesk operations. Ideal candidates should have a Bachelor's degree in Business Administration, 4-6 years of HR operations experience, and mandatory knowledge of SAP-SF. Responsibilities include managing onboarding, resolving employee queries, and ensuring compliance with labor laws. Proficiency in Excel and strong communication skills are also crucial.

Qualifications

• 4-6 years of experience in HR Operations or similar roles.
• SAP-SF experience is mandatory.
• Strong understanding of employee lifecycle processes.

Responsibilities

• Support end-to-end Attendance & Time management.
• Handle high ticket volumes for HR helpdesk.
• Process and manage employee working hours accurately.

Skills

HR Operations

SAP-SF

Microsoft Excel

Customer Service

Communication Skills

Education

Bachelor’s degree in Business Administration or Human Resources

Tools

SAP

SuccessFactors

Ticketing tool

Job description

Role Summary

Role Summary: We are seeking a detail-oriented and process-driven HR Operations Executive to support end-to-end Attendance & Time management, Pre-onboarding requirements, and HR helpdesk operations. The ideal candidate will play a key role in ensuring smooth execution of HR processes, accurate documentation, and timely support for employee and business queries.

Key Responsibilities

1. Onboarding & Induction Support

• Ensuring all day 1 activities are completed to welcome new employees
• Update onboarding trackers and maintain accurate records
• Submit TP3 forms to payroll for compliance
• Assist new joiners in completing the VPW process
• Coordinate with IT for email ID and ID card form submission
• Send Welcome Emails to Employees and Internal stakeholders
• Validate personnel files (P-files) created for new employees

2. HR Helpdesk Support

• Handle high ticket volumes (at least 40 tickets) a day
• Resolving employees’ queries on payroll and attendance timely
• Maintaining the SLAs and KPIs as per the respective workgroup
• Consult with L2/L3 as and when required before it is escalated
• Liaising with other teams for feasible resolution of the tickets

3. Time & Attendance

The Time and Attendance Specialist is responsible for the accurate and timely processing and management of employee working hours, leave, and attendance records. This role ensures compliance with company policies, local and labor laws, and supports the efficient operation of the Payroll and HR functions.

• Maintain and manage the Time and Attendance (T&A) system e.g. SAP, SuccessFactors including employee profiles, work schedules, accruals, and time clock data.
• Review, verify, and edit daily employee time records, ensuring accurate recording of hours worked, overtime, and shift differentials.
• Process and track Time Off (TO), sick leave, unpaid leave, and other forms of leave in accordance with company policies and legal requirements.
• Ensure strict compliance with applicable federal, state, and local labour laws.
• Prepare and generate T&A reports for payroll processing, analysis, HR Audits, and management review.
• Maintain organized and confidential T&A records and documentation.
• Serve as the primary point of contact for employee and manager inquiries regarding timekeeping rules, system usage, and leave balances via email and ticketing system.
• High proficiency in Microsoft Excel (e.g., VLOOKUPs, pivot tables) and experience with large data management.
• Ability to identify and resolve complex time errors and pay issues quickly.
• Perform system configuration, UAT, and technical issues related to time clocks or system interface errors.

4. Background Verification (BGV) & Medical Test (PEMC) Support/moderator

• Responsible to initiate the BGV & Medical Test (PEMC) real time
• Coordinating with the BGV Vendor and running cadence meetings
• Ensuring real time updates to the stakeholders, TA and HOD
• Analysing the reports and reporting discrepancies real time
• Maintain compliance and audit guidelines according to local governance
• Taking accountability of the SLA breach and proactively take action to control the future breach

Key Requirements

• Bachelor’s degree in Business Administration or Human Resources or a related field
• 4-6 years of experience in HR Operations / HRSS or similar roles
• SAP-SF experience is mandatory (non-negotiable)
• Complete understanding of Local statutory and labour laws
• Prior experience of managing Helpdesk/Ticketing tool for more than 4000 employee size firms
• Strong understanding of employee lifecycle processes preferably Time and Attendance module
• Prior experience in managing payroll support queries will be a plus
• Proficiency in MS Excel, Word, and other HRMS systems
• Good written and verbal communication skills
• Ability to handle confidential information with integrity

Additional details

• Able to join in immediately.
• 2 rounds of virtual interview
• Location: Iskandar Puteri, Johor, Malaysia