Housekeeping Supervisor (KL)

Wyndham Hotels & Resorts; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel chain in Kuala Lumpur is seeking a Housekeeping Supervisor to maintain cleanliness and order in guest rooms and public areas. Responsibilities include coordinating room assignments, ensuring high standards for VIP rooms, and handling guest requests. The ideal candidate will possess strong organizational skills and experience in housekeeping management. This role is integral to providing exceptional service and enhancing guest satisfaction within the hotel environment.

Qualifications

• Experience in housekeeping management or a similar role.
• Strong organizational and multitasking skills.
• Ability to handle guest complaints effectively.

Responsibilities

• Supervise and inspect guest rooms and public areas.
• Coordinate room assignments and cleaning schedules.
• Handle guest requests and monitor supply inventory.

Job description

Supervise and inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness and order.

Coordinate room assignments, daily cleaning schedules, and quality checks.

Ensure VIP and arrival rooms meet hotel presentation standards.

Handle guest requests and complaints promptly and professionally.

Monitor inventory and control usage of cleaning supplies and amenities.

Conduct regular training and coaching sessions for the housekeeping team.

Ensure compliance with hotel policies, hygiene, and safety standards.

Maintain effective communication and coordination with other departments.